Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

Target expanding logistic footprint to handle robust sales

March 15, 2022

In an effort to handle increasing sales, both online and in the store, Target is expanding its logistics footprint across the U.S.

Yale professor tracks retail ‘naughty,’ ‘nice’ relating to Russia business operations

March 14, 2022

For the past several weeks retailers in the U.S. have announced store closings and temporary shuttering of operations in Russia in response to Russia's war on…

Amazon, H&M, Ikea halt Russia business channels

March 9, 2022

Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

Target sales, traffic robust in Q4

March 1, 2022

Target's comparable sales grew 8.9% and comparable traffic grew 8.1% in Q$ 2020 and total revenue grew more than 35% over the past two years.

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

Examining retail trends in 2022

by Retail Customer Experience

In 2022, stores will look and act much differently from three or four years ago.

Costco expanding footprint big time this year

January 27, 2022

Costco has big expansion plans this year that include opening 28 stores and spending $4 billion on logistics strategy and infrastructure.

Amazon launching brick-and-mortar clothing store

January 26, 2022

Amazon will open its first ever physical clothing store, called Amazon Style, sometime in 2022.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Just 15% of retailers provide differentiating experience

January 20, 2022

A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.

2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

Rihanna launching physical retail stores in 5 cities

January 14, 2022

Pop star and luxury fashion retailer Rihanna is moving into the physical retail landscape by launching stores in five cities to sell her Savage X Fenty line.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Revamped return policy may prove costly for retailers

January 4, 2022

During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…