Costco limiting toilet paper, water, cleaning items

September 29, 2021

The ongoing retail supply chain issues plaguing retailers, auto dealers and the home construction industry is driving wholesale retailer Costco to limit items…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Australian fragrance maker expands online reach

September 17, 2021

The Glasshouse Fragrances, a fragrance maker based in Australia, is expanding its e-commerce channel strategy via two online retailers. The brand is offering…

Walgreens bumping up hourly pay come October

September 14, 2021

Walgreens is the latest retailer to increase wages in the battle to hire on talent.

Lululemon bests analyst earnings expectations

September 10, 2021

A year and a half of consumers staying at home to avoid the COVID-19 pandemic is paying off for one leisure and workout attire retailer.

The shifting retail landscape brings challenges to convenience services

A panel of industry veterans tackled this question head on during a session at the recent NAMA show in New Orleans: 'The future of convenience services: Are…

5 easy ways to ramp up the back-to-school e-commerce strategy

by Ten Chu

Ten Chu, VP of products at Searchspring,

The difference between personalization and customization in retail CX

by Angelo Coletta — Vice President, Diffusion PR

Angelo Coletta, founder of Zakeke, defines personalization and customization within the retail customer experience and the vastly different benefits provided…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Target continues on healthy sales path

August 19, 2021

Target's second quarter earnings, in which comparable sales grew 9.8% and digital sales has grown nearly 55% in 2021, are evidence the retailer's "durable…

Walmart's robust Q2 driven by stimulus spend, economy status

August 18, 2021

Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

Why back-to-school in 2021 presents unique opportunity to impress shoppers

This blog was written by Keith Jelinek, managing director; Rick Maicki, managing director; Darren Morrison, managing director, and Frank Jones, director, at…

Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

Under Armour earnings reflect 'solid progress'

August 3, 2021

Under Armour is pleased with its second quarter 2021 financial results and said the earnings reflect "solid progress" for both 2020 and 2019.

The New Rules of Multi-Channel Retail Experience

The future of retail is cloudy. Downsizing, closing key outlets, and bankruptcy have become commonplace. In 2020 alone, 30 major retailers, including Century…

Just a fraction of marketers prepared for holiday season

July 27, 2021

With just about four months to go before the holiday retail sales season hits a very small number, 21%, of marketers are prepared even though 41% believe the…

Bed Bath & Beyond advances digital-first strategy

July 26, 2021

Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…