6 ways to deliver stressless service in the holiday season

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains how retailers can achieve stress-less success during the hectic season by acting as a host, not as a slave.

Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most

November 10, 2017

Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

Black Friday will be big for online retailers, claims Salesforce

November 9, 2017

While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…

What retailers should consider before the holiday returns rush

Amit Sharma, founder and CEO of Narvar, explains why retailers need to understand emerging customer returns trends long before the return season arrives.

City Gear drives mobile experience forward with new app, platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.

Robust holiday season spike ahead, reveals survey

November 7, 2017

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey.

The new face of disruption: Retail in the digital age

David Rosen, digital transformation technologist and strategist,TIBCO Software, shares how industry leaders, like Amazon, are laser focused on innovating the…

Don't be overwhelmed by omnichannel: A practical guide to implementation

Michael Ringman, CIO, Telus International, explains why omnichannel customer service isn't just about who has the longest list of 'contact us' options…

Study: Online holiday spend will beat in-store spend this year

November 1, 2017

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Outdoors retailer shuttering doors on Black Friday

October 31, 2017

For the third year in a row, outdoors retailer REI won't be open on Black Friday.

3 myths holding retailers back from an omnichannel payments strategy

Jacques Guerin, EVP, North America at Ingenico Group, explains why retailers need to focus on enhancing the customer's journey with a positive buying…

Live Webinar: Why AI is crucial to the customer care strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing…

Venmo acceptance comes to 2M online merchants mobile digital wallet pos

October 25, 2017

Venmo users can now shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web, according to a press release.

Kagan: Will Walmart win with Jet.com private label?

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan wants Walmart and Walmart.com to be successful, but he believes the level of success will come from respect for the customer. The big question is…

Artificial intelligence gaining favor with retailers

October 17, 2017

A new study reveals 54 percent of retailers use or plan to use artificial intelligence to enhance the customer experience.

Smart store tech is a revenue booster, reveals report

October 17, 2017

A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years.

Report: Many retailers don't have an omnichannel strategy in place

October 16, 2017

As the holiday season arrives, a new study reveals omnichannel is not a big priority for many retailers as 40 percent don’t even have a strategy.

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…