Rent the Runway taps kiosks, scanners to boost in-store digital experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Amazon launching Whole Foods Market delivery service

February 8, 2018

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…

Amazon may be mulling new wrist tracking device

February 8, 2018

A New York Post report reveals Amazon has two patents related to a device that may track a worker's hand while on the job.

Why the mobile e-commerce experience needs to improve

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust…

CVS Health all about the customer, seamless retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…

The breakdown: Disjointed internal operations lead to disjointed customer experiences

Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.

Authenticity, change big focus points for retail start-up entrepreneurs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering…

Boxed.com may be focus of a bidding war

January 26, 2018

The Boxed.com start-up, which has been dubbed "Costco for millennials," is getting potential funding attention from some big names, including General Mills…

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Clock is ticking for retailers still offering slow checkout experiences

Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide…

Why Levi's isn't acting its age when it comes to retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.

Surviving the retail revolution: 2018 will be a wild ride

Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Frictionless online payment remains elusive for retailers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…

Barriers to enterprise mPOS: What's holding retailers back?

Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of…

Amazon aims to sell Echo offline in India

January 15, 2018

As part of its marketing of its voice assistant device, the Echo, Amazon is reportedly talking about partnerships with longtime brick-and-mortar retailers in…

Everywhere and nowhere: Online retailers lagging behind on contactability

Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to…

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.