Omnichannel News & Media
Online mobile device shopper is leading the retail wave, reveals new study
July 1, 2016
Smartphone users who are jumping online to shop at least twice during a three-month period are leading the retail revolution and the trend is prompting…
read nowOnline shopping activity moves ahead of in-store retail action
June 30, 2016
Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.
read nowDelivery a big part of customer experience, reveals survey
June 29, 2016
More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…
read now
Creating a 'phygital experience': Experts offer insight, tips and strategy advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…
read nowFashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read now
7 reasons why traditional retailers are struggling
by Chris Petersen — Owner, IMS
Traditional retailers' legacy of store success is their biggest challenge.
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
read now
Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come
by Lyle Bunn — Strategy Architect, BUNN
Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,
read now
The Honest Company CEO: Innovation, focus are keys to success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.
read nowConsumers jumping online more than ever to shop, free shipping a big lure
June 14, 2016
The technology most in place in retail is ecommerce, and retailers are in an investment and adoption phase regarding the future of retail, according to a new…
read nowBetter customer experience now on Subway's strategy menu
June 10, 2016
In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…
read nowAustralia is Ikea's next test ground in online shopping strategy
June 10, 2016
Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.
read nowRetailers will see more consumer action for Father's Day this year
June 10, 2016
A new study predicts bigger consumer spend for the annual Dad holiday this month, with a projection of $14.3 billion in purchases.
read now
Tips, advice on inspiring innovation in the retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…
read now
10 'Big Ideas' from ICX Summit 2016
by Christopher Hall — w, t
Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…
read nowSurvey: Big disconnect between retailers, consumers in play
June 6, 2016
The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…
read now
Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
