Experts share mobile app strategy, best practices insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when…

In-store still beats online when it comes to shopping

July 29, 2016

In-store shopping still ranks top with consumers.

Thinking inside of the box in order to sell better beds online

by Chris Petersen — Owner, IMS

A couple of creative guys applied technology to get a mattress to fit in a standard carrier shipping box. From a purely product perspective, this innovation…

Free webinar: Discover how mobile is transforming retail store operations

Big name retailers including Container Store and Guess are optimizing on mobile to drive business, boost customer engagement and provide a seamless omnichannel…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

PetSmart picks Manhattan Associates to implement new omni and digital strategies

July 11, 2016

Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…

Live webinar: How to leverage your company's brand value as promotional incentives

July 11, 2016

Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…

Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…

How to build an innovative loyalty program

Investing in a loyalty program seems like a logical way to retain customers and spread the word about product. But is it a good approach with shopping apps?

Webinar: Insight on how mobile is transforming store operations

July 7, 2016

There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

Multidev Technologies celebrates major milestone

July 6, 2016

Multidev Technologies, an ERP and omni-channel software player, is celebrating its 20th year. Begun as a small start-up it is now a leading software company…

Online mobile device shopper is leading the retail wave, reveals new study

July 1, 2016

Smartphone users who are jumping online to shop at least twice during a three-month period are leading the retail revolution and the trend is prompting…

Online shopping activity moves ahead of in-store retail action

June 30, 2016

Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.

Delivery a big part of customer experience, reveals survey

June 29, 2016

More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…

Creating a 'phygital experience': Experts offer insight, tips and strategy advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to technology one steadfast trend is the arrival of new buzzwords and phrases and this year it seems the term ‘phygital’ is the big word when it…

Fashion retailers beware: A bad fit for shoppers is a bad thing for business

June 28, 2016

Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…

Burberry delivers an artistic customer experience

June 27, 2016

Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.

7 reasons why traditional retailers are struggling

by Chris Petersen — Owner, IMS

Traditional retailers' legacy of store success is their biggest challenge.