Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

If you are not at the table, you’re on the menu

by Chris Petersen — Owner, IMS

Omnichannel is not an option … it's a question of survival.

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

4 ways to leverage mobile to better connect with customers

If you imagine your mobile-optimized website as one of the doors to your business—and you’re like most retailers—more people walk in that door than any other…

Wal-Mart buying Jet would be a win for Wal-Mart, Jet, consumers and yes, of course, Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The news of the top retailer looking to acquire the newest Amazon.com competitor has consumers and industry watchers talking.

Retail beauty player Birchbox gets robust investment infusion

August 4, 2016

Investors are investing $15 million, in the form of a convertible note, in retail beauty startup Birchbox.

The empathic enterprise: What are your balance points?

by Chris Petersen — Owner, IMS

Key questions for winning by staying human in a digital age.

Experts share mobile app strategy, best practices insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when…

In-store still beats online when it comes to shopping

July 29, 2016

In-store shopping still ranks top with consumers.

Thinking inside of the box in order to sell better beds online

by Chris Petersen — Owner, IMS

A couple of creative guys applied technology to get a mattress to fit in a standard carrier shipping box. From a purely product perspective, this innovation…

Free webinar: Discover how mobile is transforming retail store operations

Big name retailers including Container Store and Guess are optimizing on mobile to drive business, boost customer engagement and provide a seamless omnichannel…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.

Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

PetSmart picks Manhattan Associates to implement new omni and digital strategies

July 11, 2016

Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…

Live webinar: How to leverage your company's brand value as promotional incentives

July 11, 2016

Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…

Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…

How to build an innovative loyalty program

Investing in a loyalty program seems like a logical way to retain customers and spread the word about product. But is it a good approach with shopping apps?

Webinar: Insight on how mobile is transforming store operations

July 7, 2016

There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.

Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

Multidev Technologies celebrates major milestone

July 6, 2016

Multidev Technologies, an ERP and omni-channel software player, is celebrating its 20th year. Begun as a small start-up it is now a leading software company…