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Omnichannel News & Media

Webinar on text analytics for retail data now available on demand

October 23, 2014

The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data…

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Neiman Marcus partners with POPSUGAR on luxury box

October 23, 2014

Media firm POPSUGAR has announced its second annual collaborative holiday gift box with specialty retailer Neiman Marcus. According to the companies, the…

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Retail in 2015: The age of uncertainty

by James Bickers — Editor, Networld Alliance

Results of a new survey show a disconnect between what customers say they want, and what retailers think they want.

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QVC promotes Mary Campbell to executive vice president, commerce platforms

October 22, 2014

Campbell, who reports to Mike George, president and chief executive officer of QVC, Inc., is responsible for guiding the strategic direction of the company's…

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Target announces plans for 2014 holiday season

October 22, 2014

In addition to free shipping on all online orders through Dec. 20, Target said it now has more than 65,000 items available for "buy online, pickup in-store.…

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Report says most retailers are lagging on omnichannel

October 22, 2014

Overall, the majority of retailers are struggling to implement technologies now regularly expected by consumers, which prevents them from exploring future…

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Showrooming dips, but 'webrooming' surges, according to survey

October 20, 2014

New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.

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Shopko expands omnichannel ship-to-store

October 16, 2014

Shopko, a $3 billion retailer that operates 320 stores in 21 states, has announced the rollout of its expanded omnichannel, which it says provides customers…

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Retailers falling short of consumers' omnichannel expectations

October 13, 2014

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

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Study says shoppers are abandoning mobile shopping carts due to poor customer care

October 8, 2014

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations…

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StepsAway brings location-based marketing to mall retailers

October 8, 2014

Retailers using the StepsAway solution at launch include Sephora, Express, Art of Shaving and Things Remembered, among others.

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Acromobile partners with Bitnet for merchant bitcoin acceptance

October 7, 2014

Acromobile Payments with bitcoin acceptance is available to any merchant as a fully integrated Order-to-Bitcoin-to-Cash solution with integration to leading…

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Moment.me launches tool for real-time aggregation of place-based social content

October 7, 2014

According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has…

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Macy's omnichannel strategy: Moving engagement as well as sweaters

by Bryan Pearson — President, LoyaltyOne

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more…

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Global Payments boards the Apple Pay train

October 2, 2014

Payment products provider will allow its partner developers to add Apple's system in their offerings through an SDK.

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MarketLive unveils cloud-based transaction processing platform via AWS

October 1, 2014

According to the company, customers benefit from global infrastructure capabilities, responsive scaling for peak periods and included redundancy capabilities.

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Sephora, Starbucks, Home Depot rank highest in digital gifting benchmark

September 30, 2014

Sephora, which has ranked among the top five spots for the past two years, took the number one spot for the first time this year.

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Hy-Vee to utilize Agilence's Retail 20/20 to improve in-store operations

September 30, 2014

The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota…

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PayPal and eBay to become separate companies next year

September 30, 2014

Move comes months after investor Carl Icahn suggested a split so that both entities could focus on their strengths.

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Are you prepared for the mobile revolution? Take this 10-question quiz to find out.

If you're not up to speed on mobile and all of its implications for retail, you will find the future to be very challenging.

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