Survey says mobile use to be high this holiday season

November 11, 2014

The report found shoppers are using their phones mostly to compare pricing and read product reviews, but retailers' tech-enabled associates are using mobile…

ARTS announces major update to data model standards

November 11, 2014

The ARTS Operational Data Model is a retail-specific roadmap that allows a company to plan how it organizes and uses its transaction data.

Five retailers using technology to create remarkable shopping experiences

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

Coupons.com, Samsung partner on mobile deals

November 10, 2014

Shoppers can now add Coupons.com's Card Linked Offers via their Samsung Wallet for automatic redemption at checkout.

Index says Walgreens, Amazon, Pizza Hut and eBay have the best retail apps

by James Bickers — Editor, Networld Alliance

November 7, 2014

Research group ARC 360 has published its report "The State of the U.S. Retail Apps Economy," which aims to identify the best- and worst-performing retail apps…

Gamifying your loyalty program: Five tips for a good hand

by Bryan Pearson — President, LoyaltyOne

Gamification is among the buzziest trends in loyalty marketing these days, and while it can be a compelling tool for early engagement, its effectiveness…

Three-quarters of consumers plan to use their mobile for holiday shopping this year

November 5, 2014

According to a new survey, 82 percent plan to spend the same amount or more on holiday spending as compared to last year, while just 18 percent plan on scaling…

Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Presented by HP Inc.

Kohl's overhauls merchandising, inventory and pricing operations

November 3, 2014

Value-oriented specialty department store Kohl's is transforming many of its core retail operations to accommodate recent growth and ensure that both its store…

Neiman Marcus launches one-click visual shopping experience

November 3, 2014

Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.

Deliv expands same-day delivery service

November 3, 2014

By the end of the year, Deliv says it will offer its same-day delivery service in 30 malls across its eight markets.

Retailers preparing for surge in online shopping with re-focused shipping calendar

November 3, 2014

Nearly eight in 10 (78.8 percent) retailers surveyed will set their standard shipping deadlines for guaranteed Christmas delivery to expire at least a week…

Apptive intros features to help online merchants tap burgeoning m-commerce trends

October 29, 2014

Mobile-commerce merchants can leverage features for the holiday shopping season.

Webinar on text analytics for retail data now available on demand

October 23, 2014

The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data…

Neiman Marcus partners with POPSUGAR on luxury box

October 23, 2014

Media firm POPSUGAR has announced its second annual collaborative holiday gift box with specialty retailer Neiman Marcus. According to the companies, the…

Retail in 2015: The age of uncertainty

by James Bickers — Editor, Networld Alliance

Results of a new survey show a disconnect between what customers say they want, and what retailers think they want.

QVC promotes Mary Campbell to executive vice president, commerce platforms

October 22, 2014

Campbell, who reports to Mike George, president and chief executive officer of QVC, Inc., is responsible for guiding the strategic direction of the company's…

Target announces plans for 2014 holiday season

October 22, 2014

In addition to free shipping on all online orders through Dec. 20, Target said it now has more than 65,000 items available for "buy online, pickup in-store.…

Report says most retailers are lagging on omnichannel

October 22, 2014

Overall, the majority of retailers are struggling to implement technologies now regularly expected by consumers, which prevents them from exploring future…

Showrooming dips, but 'webrooming' surges, according to survey

October 20, 2014

New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.