Bond launches CPG mobile loyalty app SynapzeSHOP

February 11, 2015

New solution integrates offers and loyalty initiatives to drive engagement, build deeper relationships and collect valuable shopper purchase data.

CVS upgrades mobile app to improve customer experience

February 10, 2015

CVS/pharmacy recently announced its CVS/pharmacy mobile app has undergone a complete transformation, with new features and an improved look and feel.

Indian retail market to hit $1T by 2020

February 10, 2015

A new report says the Indian retail market is expected to almost double by 2020, to $1 trillion by 2020 from $600 billion in 2015, driven by income growth…

Mobile still tops retailers' priority lists

February 9, 2015

A new report finds mobile as a percentage of online sales increased 50 percent in 2014.

Survey says physical stores still preferred over online

February 9, 2015

According to the survey, only 27 percent of U.S. consumers say they shop online weekly.

Commentary: Retailers are leading the fight toward greater security

Sandy Kennedy, President of RILA, calls on Congress to pass legislation that enacts a single, preemptive national data breach notification standard.

Mobile Payments Today publishes wallet comparison guide

February 4, 2015

The 61-page document details the capabilities of 151 leading mobile wallets.

Nearly two-thirds of American shoppers don't trust retailers to protect their data

February 4, 2015

A new survey finds considerable concern for the security of credit card and personal information not only online, but also in brick-and-mortar stores…

Target names Tesco's Mike McNamara as new CIO

February 3, 2015

McNamara will join Target from U.K.-based Tesco PLC, where he worked for more than 15 years. In 2011, McNamara was named the global supermarket chain's chief…

Amazon opens first staffed pickup location

February 3, 2015

Amazon announced today the grand opening of Amazon@Purdue, its first-ever staffed customer order pickup and drop-off location, housed in the Krach Leadership…

Jumio adds new features to Netverify card-scanning tech

February 3, 2015

The enhanced template-matching capability automatically detects the ID edges, rotates and accurately crops it in the frame, regardless of the angle at which…

Three micro-trends of the retail customer experience

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Kaspersky Lab secure scanner app detects malicious QR codes

February 2, 2015

The mobile app scans a QR code and checks it against known malicious links. If the code is suspect, the app will send a warning notification to the user.

Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

Survey says: Nordstrom is consumers' favorite fashion retailer

January 28, 2015

The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.

Smartphone shoppers increase spending 125 percent, study says

January 27, 2015

Consumers have embraced online shopping from their smartphones, boosting their spending by 125 percent across all product categories, according to MarketLive.

Office Depot picks CoreMedia to augment e-commerce experience

January 26, 2015

Office-supply retailer Office Depot Inc. has picked CoreMedia LiveContext software to help enhance the customer shopping experience for officedepot.com.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements…

Mobile use in car shopping rises dramatically

January 23, 2015

The increase in mobile device usage is being led by used car buyers, who showed the most significant increases in using smartphones and tablets for car…

U.S. 'switching economy' up 29 percent since 2010

January 22, 2015

Despite heavy investment, only 11 percent of U.S. consumers strongly agree companies are effectively converging digital, mobile, social and traditional…