Symphony EYC expands Click & Collect tool

December 16, 2013

Retail software provider Symphony EYC has announced Symphony EYC Click & Collect, a comprehensive offering that the company said provides flexible…

Tips for embracing showrooming during the holidays

In a surprising move, Best Buy is wholeheartedly embracing showrooming this holiday season. What gives?

5 ways to a customer-centric contact center

Your contact center is often the first introduction - or the last straw - a customer has with your company.

Target unveils online 'Awesome Shop'

December 12, 2013

Target today unveiled its "Awesome Shop" subsite, a curated collection of products that all have a few things in common: They've all been pinned on Pinterest…

Instacart brings same-day grocery delivery service to Boston

December 12, 2013

Same-day grocery delivery service Instacart, which currently operates in San Francisco and Chicago, announced today that it has expanded into the Boston market.

Spindle will buy Yowza!! to capitalize on mobile coupons

December 11, 2013

The mobile commerce company Spindle is acquiring Yowza!! for its mobile marketing and couponing platform and merchant relationships.

Anonymity, privacy and onions: How Tor might impact online retailers

by James Bickers

The anonymous browsing protocol raises real concerns for anyone accepting payments over the Internet.

Fashion retailer Cato launches e-commerce presence

December 11, 2013

Cato, a specialty retailer of women's fashions and accessories, has made its debut in the world of online shopping with the launch of its first ever e-commerce…

SAP unveils new predictive analytics platform

December 10, 2013

Nearly 95 percent of organizations report an increase in the volume of data they have been dealing with over the last 12 months and 75 percent of organizations…

Digital signage and the 'Store of the Future'

by Christopher Hall

A digital signage integrator offers a look ahead to the future of omnichannel and brick-and-mortar retail.

Jeopardy-winning computer Watson coming to retail apps

December 10, 2013

Watson, the IBM supercomputer that beat the two winningest Jeopardy contestants at their own game in 2011 is headed to your smartphone.

How to win with holiday shoppers, in-store and online

by Gary Edwards — Chief Customer Officer, Emathica

Fourth-quarter retail sales can make or break a brand, since anywhere from one-third to seventy percent of annual retail sales occur between Thanksgiving and…

American Eagle, The Gap, TopShop ranked top mobile fashion retail apps

December 4, 2013

Plastic Mobile, a mobile marketing agency, announced today the findings from its new Mobile X Retail App Report, where a team of mobile experts examined the…

US holiday e-commerce projected to rise 15% this year

December 4, 2013

Retail consultancy eMarketer has released its forecasts for this holiday season for both the U.S. and the U.K.

Motorola offers apology, do-over on Cyber Monday promotion

December 3, 2013

Motorola's plan to offer a $150 discount on its Moto X smartphone turned out to be more popular than the company expected. Less than an hour after the sale…

Mobile Email Scorecard names the best retail email campaigns

December 3, 2013

LightningBuy, a single-click mobile checkout platform that lets merchants sell directly from email and social media posts, has announced the retailers with the…

Cyber Monday online sales up 20.6 percent over 2012

December 3, 2013

U.S. shoppers made Cyber Monday the biggest online shopping day in history with a 20.6 percent increase in online sales, according to the latest cloud-based…

Retail Roundtable: Amazon and USPS Sunday shipping

by James Bickers — Editor, Networld Alliance

Our experts weigh in on possible ramifications of this very big retail partnership.

Deloitte: Fewer consumers say they will shop on either Thanksgiving or Black Friday

November 27, 2013

According to a new Deloitte survey of consumers' Thanksgiving week shopping plans, 53 percent of consumers plan to head online or to the stores this…

Understanding the Mobile Location Analytics Code of Conduct

Retailers can comply with best practices for customer privacy while still ensuring the best holiday shopping experience.