Epson debuts 'all-in-one' thermal printers

December 20, 2019

Epson America Inc. has introduced the OmniLink TM-T88VI-DT2 and OmniLink TM-T70II-DT2 all-in-one thermal receipt printers, according to a press release.

JRNI CEO on how tech is bridging the digital-to-physical divide in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…

Dollar General has big growth plans for 2020

December 16, 2019

Dollar General aims to launch 1,000 stores next year, opening in new cities and towns.

Why retailers need to slow down to go fast

Christine Andrukonis, founder and senior partner, Notion Consulting, offers up insight on why the idea of making haste slowly can help retailers truly…

Reinventing the retail store associate role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…

5 ways CRM helps the small retailer

Arun Upadhyay, CEO of LionOBytes, offers five strategic ways customer relationship management can push your small retail business to the next level.

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

Fashion designer taps New Generation Computing for supply chain visibility

November 29, 2019

Fashion designer, Nicole Miller, is teaming up with longtime tech partner, New Generation Computing, Inc., which provides cloud-based solutions for product…

Baby it's cold inside: why brands should take a discerning approach to holiday music

Danny Turner, global senior vice president, creative programming at Mood Media shares that there's no better time than the holiday season to elevate the…

Nike chief stepping down in new year

November 21, 2019

Nike CEO Mark Parker will step down in January and be replaced by former eBay CEO John Donahoe. The news comes on the heels of Under Armour CEO Kevin Plank…

Gen Z influencing household spend, reveals NRF report

November 12, 2019

Today's Generation Z (those born in 1995 or after) is having a greater impact and influence on household spending, according to the National Retail…

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…

Meijer partners with Moovila on budget, HR tech effort

November 11, 2019

Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…

Consumers will be busy shopping this holiday season

November 11, 2019

A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…

Delivery the prime competitive weapon in retail grocery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

Mall chief: Retail nearing bankruptcy bottom

October 31, 2019

The wave of retail bankruptcies is subsiding, at least according to Simon Property Group CEO David Simon, who told analysts Wednesday that his company knows…

Bed Bath & Beyond data breach serves up valuable reminders for retailers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…

Handbag spend hits all-time low, claims consumer report

October 30, 2019

Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.