How retailers can be ready for busy sales seasons with proactive maintenance

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director, ServiceChannel, explains how putting systems and technology in place that support facilities management all year pays…

How To: Use lighting to enhance customer experience

by Bill Plageman — VP of Marketing & Product Mgt, Amerlux

Bill Plageman, vice president of marketing and product development at Amerlux, explains why lighting should be viewed as a critical element in the retail…

Coronavirus hit China Lunar New Year sales hard

February 19, 2020

The outbreak of the coronavirus in China hit retailers hard, with a potential loss of billions of dollars in sales — a revenue loss that may range from 20% to…

Loyalty fatigue and the danger it poses to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, explains how and why loyalty fatigue among customers is real and retailers need to work to address it to…

More companies than ever have a chief experience officer, chief customer officer

February 18, 2020

Nearly 90% of organizations have a chief experience officer or chief customer officer in their ranks and the high number reflects how seriously companies are…

Fashion retailer taps Reflexis tech to optimize labor spend

February 17, 2020

Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…

Gen Z shoppers love the physical customer experience

February 14, 2020

While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.

Rite Aid names Andre Persaud retail EVP

February 12, 2020

Andre Persaud has been named at executive vice president, retail, for Rite Aid.

Clientron, POS system manufacturer in Taiwan

With more than 35 years experiences in product design & manufacturing, Clientron offers high quality and technology leading solutions, including POS &…

Podcast: Driving sales when store traffic is down

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…

How retailers can find bliss this Valentine's Day

by Arielle Steinhaus — Strategist, FITCH

Arielle Steinhaus, strategist at FITCH, offers up tips on how retailers and brands can make Valentine's Day gifting invaluable to shoppers looking to spread…

AREA15 CEO talks experiential retail and the need to be cool and creative

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

AREA15 CEO Winston Fisher is passionate about retail development and delivering immersive experential experiences. He shares his insight on why content is king…

Mall owners eyeing Forever 21 acquisition

February 5, 2020

A group of buyers, which includes mall owner Simon Property Group, is making a $81 million bid to buy Forever 21, a fashion retailer that filed for bankruptcy…

Survey: Valentine's Day spend will be record-setting

February 4, 2020

Given the strong holiday sales season retail watchers are expecting spend on Valentine's Day to be record-setting.

Thinking strategically about effective internal communication in retail banking

by Janet Hawkins — CEO & Founder, Opterus Inc

Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…

Amazon's Q4 a big earnings win thanks to Prime, grocery and same-day delivery

January 31, 2020

Amazon.com Inc. reported a better-than-expected profit in the fourth quarter, as new customers continued to sign up with its Prime program, grocery delivery…

Coronavirus likely to impact airport travel, retail worldwide

January 31, 2020

Airport passenger traffic, as well as airport retail environments, will more than likely feel the impact of the coronavirus outbreak on a global basis.

Snap Kitchen debuts free shipping, Whole Foods Market launch

January 31, 2020

Snap Kitchen is launching free ground shipping across 38 states and debuting its chef-prepared meals in dozens of Whole Foods Market stores across Louisiana…

Coach closes big NYC store

January 24, 2020

The Coach boutique, a three-story store at Madison Avenue and East 57th Street in New York City is closed.

Retail spend is up and millennials are to thank

January 24, 2020

Retail spending is up, according to a TD Bank report, and millennials are the consumer generation leading the charge.