Target chief apologizes for cash register crash issues

June 19, 2019

Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…

NY train station work prompts retail closures

June 14, 2019

Construction work at New York's Penn Station will prompt the closure of nearly a dozen retailers currently operating in one of the city’s top transit hubs.

Intelligent Devices: A Guide to IoT Applications for Retail Device Manufacturers

Retailers are increasingly incorporating Internet-of-Things devices into store operations, but delivering on the value proposition requires dependable…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Amazon takes most valuable brand honors

June 13, 2019

With a value of $315.5 billion, Amazon now holds title as the world's most valuable brand, knocking Google from the top perch it held last year.

Father's Day spend to hit all-time high, predicts NRF

June 12, 2019

Spending on dads this year is expected to break the record books, with an all-time high of $16 million being doled out by consumers.

Decathlon sporting goods retailer enters US with store featuring self-service kiosk

June 10, 2019

Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Physical retail still very much a wanted channel, reveals survey

May 30, 2019

Consumers still love the physical retail store environment, with 85% of U.S. shoppers dropping into a brick-and-mortar store during a typical week, according…

Stein Mart now home to Amazon Hub lockers

May 23, 2019

Stein Mart is installing Amazon Hub lockers in nearly 200 stores, providing consumers an option for Amazon order pick-up and returns.

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

March retail sales best in two years

April 30, 2019

Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.

Walmart to remodel three Long Island locations

April 25, 2019

Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.

Mulberry taps Aptos to transform supply chain

April 19, 2019

British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…

Research: Merchandising a major factor in retail success

April 16, 2019

Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…

Job scheduling, poor communication playing into retail staff turnover

April 1, 2019

More than half of retail hourly employees cite poor communication and scheduling issues as the prime reason they leave a role and said their current role…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

Business enterprises slacking on mobile security, claims study

March 11, 2019

The latest Verizon Mobile Security Index reveals that nearly half, 48 percent, of enterprises are sacrificing security in order "to get the job done."

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…