A look at brick-and-mortar retailers growth and where customer experience fits in

by Stephan Schambach — Founder & CEO, NewStore

Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…

Apparel retailer taps Kronos tech to modernize store operations

January 16, 2020

Cavender's, a western and work footwear and apparel retailer, is deploying Kronos Task Management to redefine store workloads and help boost efficiency.

Clothes maker taps New Generation Computing for efficient product development

January 14, 2020

Jerry Leigh of California, Inc., a global clothing manufacturer and brand management company, is upgrading to New Generation Computing Inc.'s Andromeda Cloud…

HP debuting cloud services for retailers

January 10, 2020

HP Inc. is launching cloud services for retailers called HP Engage Console and HP Engage Catalog, which are designed to deliver services to boost productivity…

Toshiba to present 'frictionless store,' printers at NRF

January 10, 2020

Toshiba Global Commerce Solutions will display its "Frictionless Store," employing multi-layered shelf sensor technologies and computer vision with real-time…

How retailers can get a jump start for busy retail seasons in 2020

Rethink Productivity Founder and CEO Simon Hedaux explains why its time to start planning for 2020 and the busy retail seasons ahead.

Implementing alternative payment methods at the pump

It’s clear that consumers want more payment choices. And this extends to paying at the fuel pump. But while merchants, including gas station owners, are keen…

Epson debuts 'all-in-one' thermal printers

December 20, 2019

Epson America Inc. has introduced the OmniLink TM-T88VI-DT2 and OmniLink TM-T70II-DT2 all-in-one thermal receipt printers, according to a press release.

JRNI CEO on how tech is bridging the digital-to-physical divide in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…

Dollar General has big growth plans for 2020

December 16, 2019

Dollar General aims to launch 1,000 stores next year, opening in new cities and towns.

Why retailers need to slow down to go fast

Christine Andrukonis, founder and senior partner, Notion Consulting, offers up insight on why the idea of making haste slowly can help retailers truly…

Reinventing the retail store associate role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…

5 ways CRM helps the small retailer

Arun Upadhyay, CEO of LionOBytes, offers five strategic ways customer relationship management can push your small retail business to the next level.

Black Friday sets online record, Thanksgiving no turkey either with holiday sales

December 2, 2019

Black Friday and Thanksgiving were big online shopping days, record-setting in fact, with U.S. consumers spending $7.4 billion online and $4.2 billion…

Fashion designer taps New Generation Computing for supply chain visibility

November 29, 2019

Fashion designer, Nicole Miller, is teaming up with longtime tech partner, New Generation Computing, Inc., which provides cloud-based solutions for product…

Baby it's cold inside: why brands should take a discerning approach to holiday music

Danny Turner, global senior vice president, creative programming at Mood Media shares that there's no better time than the holiday season to elevate the…

Nike chief stepping down in new year

November 21, 2019

Nike CEO Mark Parker will step down in January and be replaced by former eBay CEO John Donahoe. The news comes on the heels of Under Armour CEO Kevin Plank…

Gen Z influencing household spend, reveals NRF report

November 12, 2019

Today's Generation Z (those born in 1995 or after) is having a greater impact and influence on household spending, according to the National Retail…

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…