Mark the calendar: Amazon Prime Day kicks off July 15

July 1, 2019

Amazon will hold its fifth annual Prime Day sales event on Monday, July 15, kicking off at 12:01 PT and ending at 11:56 pm PT on Tuesday, July 16.

Modell's tapping Kronos mobile tech to enhance user experience

June 28, 2019

Modell's Sporting Goods is using Kronos Inc.'s Workforce /Dimensions cloud suite, a mobile solution, to enhance the employee experience as well as increase…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

Presented by RetailCustomerExperience.com

A great time to be a consumer, say retail leaders

June 26, 2019

Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…

California retail center will boast innovative parking experience

June 25, 2019

Shoppers at the Long Beach 2nd & PCH development, in California, will find parking a bit easier in the fall thanks to EnSight Technology's intelligent…

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Inewvation deploys digital signage for retailer at Jewel Changi Airport

June 21, 2019

Inewvation International has deployed 2.6-millimeter pitch Slim Series displays for the retail brand Mango at Jewel Changi Airport in Singapore, according to a…

Target chief apologizes for cash register crash issues

June 19, 2019

Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…

NY train station work prompts retail closures

June 14, 2019

Construction work at New York's Penn Station will prompt the closure of nearly a dozen retailers currently operating in one of the city’s top transit hubs.

Intelligent Devices: A Guide to IoT Applications for Retail Device Manufacturers

Retailers are increasingly incorporating Internet-of-Things devices into store operations, but delivering on the value proposition requires dependable…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Amazon takes most valuable brand honors

June 13, 2019

With a value of $315.5 billion, Amazon now holds title as the world's most valuable brand, knocking Google from the top perch it held last year.

Father's Day spend to hit all-time high, predicts NRF

June 12, 2019

Spending on dads this year is expected to break the record books, with an all-time high of $16 million being doled out by consumers.

Decathlon sporting goods retailer enters US with store featuring self-service kiosk

June 10, 2019

Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Physical retail still very much a wanted channel, reveals survey

May 30, 2019

Consumers still love the physical retail store environment, with 85% of U.S. shoppers dropping into a brick-and-mortar store during a typical week, according…

Stein Mart now home to Amazon Hub lockers

May 23, 2019

Stein Mart is installing Amazon Hub lockers in nearly 200 stores, providing consumers an option for Amazon order pick-up and returns.

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

March retail sales best in two years

April 30, 2019

Commerce Department data reveals U.S. retails sales in March grew at the fastest pace since the end of 2017, jumping 1.6% compared to February.

Walmart to remodel three Long Island locations

April 25, 2019

Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.