Webinar offers insight on reducing retail employee shrinkage, savings on operating costs

Stanley Security CEO Matt Kushner will outline Stanley Security's loss prevention solution, which combines video surveillance with exception-based reporting as…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

Walmart testing Flippy for in-store deli operations

January 10, 2019

The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…

Amazon Echo lets even parrots order with ease

January 8, 2019

Don't be surprised if Amazon soon releases an advertisement illustrating that ordering on its Echo devices is easy enough for a parrot. Why? Well, because as…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

How to empower your team to transform the customer experience

Author Adam Fridman,founder/president, ProHabits.com, explains how employee engagement provides many benefits but the most vital for retailers is its capacity…

10 most read Retail Customer Experience blogs of 2018

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure…

Infovista a top 10 retail tech company in Europe

December 24, 2018

Infovista has been selected by Retail CIO Outlook to be part of this year's annual listing of 10 retail technology companies in Europe that are at the…

Alibaba, Starbucks launch virtual store in China

December 14, 2018

Starbucks opened its first-ever virtual Starbucks store Thursday in China as part of the coffee chain's previously announced partnership with e-commerce…

Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Should retailers give up on UK's High Street?

Andy Wood, chairman, Go Inspire, explains why a mix of innovative and traditional channels is the ideal way of engaging with today's consumers.

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.

JLL debuts its own retail brand at Minnesota mall

December 7, 2018

The Rosedale Center in Roseville, Minnesota is now home to "Rose & Loon," JLL's first 4,000-square-foot retail store. JLL is the largest third-party retail…

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018

Heads up banks: Amazon is now your competition

Kitewheel President Mark Smith offers up insight on why Amazon's move into traditional banking should scare other banks thanks to its very loyal customer base…

Cyber crime poses big risk to mobile holiday shopping

by David Jones — Editor, Networld Media Group

Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…

Can AI save brick-and-mortar retailers?

Madhu Mathihalli, Passage AI CTO and co-founder, is looking forward to a technology-powered future. Why? Personalized experiences, engaging store associates…

3 ways to keep the personal touch in brick-and-mortar retail

Ron Lutz, executive vice president and chief client officer, Miller Zell, offers up insight on why brick-and-mortar retailers must be focused on delivering an…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.