Mulberry taps Aptos to transform supply chain

April 19, 2019

British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…

Research: Merchandising a major factor in retail success

April 16, 2019

Today's winning retailers are those who use localized assortment technology in the merchandising strategy, according to a Retail Systems Research study, and…

Job scheduling, poor communication playing into retail staff turnover

April 1, 2019

More than half of retail hourly employees cite poor communication and scheduling issues as the prime reason they leave a role and said their current role…

How to deliver a customer experience that is second to none

Jim Perry, director, performance management practice at Infor, provides insight on a customer-centric company culture and why it requires a work environment…

Business enterprises slacking on mobile security, claims study

March 11, 2019

The latest Verizon Mobile Security Index reveals that nearly half, 48 percent, of enterprises are sacrificing security in order "to get the job done."

Top February reads: Walmart, psychology, visual analytics draw readers interest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…

Walmart greeters will soon be waving goodbye

March 4, 2019

The familiar greeters at Walmart stores are being transformed into 'customer hosts,' who will do much more than welcome customers.

Mastering the art of digital and physical: How retailers can champion customer experience from start to finish

Brad Snedeker, director of innovation at Calabrio, explains that retailers aiming to blend the physical and digital need to embrace end-to-end omnichannel…

Podium named to most innovative list for 2019

February 28, 2019

Interaction management platform Podium has landed on Fast Company's annual list of the world's most innovative companies for 2019.

Mobile coupons spurring loyalty, customer engagement

Retailers and others have transitioned physical coupons to the mobile space, as a way to enhance customer loyalty and engagement.

Markdowns costing retailers $300B in revenue

February 25, 2019

A Coresight Research and Celect study states retailers lost $300 billion in revenue in 2018 due to product markdowns.

Lloyds Bank debuting cashback pilot at retailers

February 22, 2019

Lloyds Banking Group has launched a pilot program to incentivize retailers to give cash back at the point of sale in response to criticism that consumers are…

Soho retailer entices Valentine’s Day shoppers with jewelry kiosk

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Marla Aaron, a jewelry designer, developed a vending kiosk to sell jewelry, which has generated interest in a museum, a hotel garden and now a women's…

NRF on State of Union: Top priority is to keep economy moving forward

February 8, 2019

The National Retail Federation, in response to President Donald Trump's State of the Union address this week, agrees the economy is "sound," and said the top…

Amazon sales up but a bit slower growth this past holiday season

February 5, 2019

Amazon's sales are still going up but not as fast as in the past, and it's spending more than ever on shipping to lure customers.

More jobs in January, but unemployment jumps a bit

February 4, 2019

The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month.

Ensuring peak holiday season performance in 2019

Don White, vice president of enterprise solutions at Snapfulfil, believes now is the time for retailers to assess and review the past holiday season…

Personalization, customization technologies gaining clout in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…

Report: AI will disrupt US job market

January 31, 2019

Those fearing that automation will put the U.S. worker out to pasture won't like the insight from a Brookings Institution report that claims 25 percent of U.S.