Malls to offer VIP perks to lure more Black Friday shoppers

November 16, 2012

Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…

Brad Pitt's Chanel ad garners criticism, parodies

October 26, 2012

A Chanel No. 5 ad featuring Brad Pitt has divided the globe, according to an article on businessweek.com. The black-and-white commercial has gone viral, with…

The Dubai Mall completes upgrade of wayfinding kiosks to iMap 2.0

October 18, 2012

Advanced Interactive Media Solutions recently finished the installation of iMap 2, the latest version of the company's interactive wayfinding and mapping…

Is JC Penney's CEO to blame for the retailer's troubles?

October 15, 2012

JC Penney CEO Ron Johnson has been taking a lot of heat in recent months after struggling to increase profits at the 110-year-old department store.

South Korean shopping mall implements facial recognition at kiosks

October 12, 2012

South Korea is paving the way for retail use of facial-recognition technology, according to an article on KPBJ.com. The International Finance Center Mall in…

DOOH network goes pink for the cure

October 10, 2012

An array of Estee Lauder products are being featured this month on the Adspace Digital Mall Network to promote "pink," according to a company announcement.

Macy's, Finish Line team for in-store shops

October 1, 2012

Macy's Inc. announced plans to open Finish Line footwear shops in more than 450 of its stores and online at macys.com.

Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Presented by HP Inc.

Stock Up on Customer Engagement

by Lisa Biank Fasig — Director, JZMcBride and Associates

It might not be a miracle, but Macy’s may reach a 34th milestone by Christmas.

Mobile Retail Monday: Simon Malls

The app offers lots of options, but suffers from not having enough relevant content.

Putting on the Charm: A Look at Charming Charlie

by Annamaria Turano — Executive Director, MCAworks

Charming Charlie is becoming the darling of shopping malls as it expands the number of store units nationwide.  The secret of Charming Charlie’s success is its…

Survey says 60 percent of factory outlet shoppers are "cross shoppers"

May 19, 2011

Due to increased interest recently in the factory outlet segment of the industry, the International Council of Shopping Centers (ICSC) and Goldman Sachs (GS…

PlaceWise expands Shoptopia launch to include Madison Marquette

April 20, 2011

Madison Marquette is the next shopping center developer and operator to join Forest City Enterprises in the launch of the Shoptopia Network, PlaceWise Media…

Helios running Acquire in Europe’s largest shopping mall

Both kiosks and digital signs are using Acquire in more than 40 systems in three major shopping malls in Turkey.

Sony opens new concept store in Los Angeles

March 30, 2011

Sony Electronics has announced the opening of the first newly branded Sony store in the U.S., which offers a new concept, design and customer experience. It…

Jones Lang LaSalle launches social media tool in retail sector

March 20, 2011

Jones Lang LaSalle Retail, a leading retail service provider, has added live retailer social streams on the websites of the centers it manages. The new…

How Much is that Downy in the Window?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Heard the one about the fabric softener and the sleepwalker? The punch line takes place in a department store.

Study: Shoppers in larger malls respond better to digital signage

January 5, 2011

London — Shoppers respond better to digital advertising in larger malls because they are consistently happier and more engaged, according to the second wave of…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

How To Politely Say, "You Suck" to a Retailer

by Bob Phibbs — CEO, The Retail Doctor

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.