Study: Consumers not keen on facial ID for payments

September 27, 2017

A Juniper Research survey reveals more than 40 percent of iOS users in the U.S. consider themselves unlikely to use facial recognition as a payment security…

Retail cybercrime may spike due to Equifax hack

September 22, 2017

Consumers and retailers are likely to be dealing with the aftermath of the major hack at credit reporting firm Equifax.

Many retailers getting hit by cyberattacks twice a week

September 19, 2017

Cyber attacks on retailers are averaging twice a week, with 16 percent of retailers reporting an attack or attempted attack every day.

Why protecting data is key in retail customer experience

Tim Critchley, Semafone CEO, explains why retailers, to protect customers' most sensitive data and their brand reputation, must step up data security efforts…

Change management includes your people, too

Andy Huynh, CTO at BTM Global, explains why change management must not only be a core part of a technology implementation plan and is much more than just…

Study: Most mobile app users hesitant to give info when signing up

August 4, 2017

Mobile app users are concerned about the security of their information when they register for a new app, according to a new survey conducted by B2B research…

Study: Retailers set to lose $71B in CNP fraud in next 5 years

June 22, 2017

New Juniper Research data reveals retailers stand to lose $71 billion globally from fraudulent card-not-present transactions over the next five years…

Millennials likely to bail on banks, card companies in case of false declines

May 12, 2017

Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…

5 key components to monetize your data

The explosion of information is clearly accelerating. Data is flooding companies and the problem is only getting worse. As the next big explosion heats up with…

Live webinar: Salesforce leader shares top CX hacks for retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Todd Enders, VP of product marketing for Salesforce Service Cloud, shares insight and tips to unlocking rewarding customer experiences that will drive sales…

The future of data — rounded to the next zettabyte

April 10, 2017

A new study forecasts that the amount of data worldwide will rise tenfold within the next eight years.

NAC knocks new FICO findings on card compromise at nonbank ATMs

April 10, 2017

The National ATM Council Inc. is questioning — for the second year in a row — FICO statistics concerning card compromises at retail ATMs in the United States. 

Study: Consumers believe mobile wallet data is secure

February 24, 2017

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…

Target’s digital chief: We’re not technology slackers any longer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…

Yahoo alerts customers to breach involving 1B user accounts

December 15, 2016

Data breach numbers just keep getting bigger and more breathtaking.

Security vulnerabilities, potential hack attacks demand greater attention

December 8, 2016

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…

3 ways retailers plan to protect customer data

by Bryan Pearson — President, LoyaltyOne

Requirements to install chip card technology in the U.S. has forced retailers to bone up on risk management in 2016, and they will continue to do so in 2017.

Zuznow releases new tools simplifying web, app design

August 3, 2016

Zuznow, a mobile development platform, is debuting an ehanced enterprise mobility development platform featuring no-code “point-and-click” options, which let…

Retailers to FTC: PCI DSS part of an 'anticompetitive scheme'

June 10, 2016

In the ongoing saga that is the National Retail Federation vs. the major credit card networks, NRF has asked the Federal Trade Commission to investigate the…

Online apparel retailer stitching up a data-driven customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…