GlobalShop 2012 round-up

In case you missed it, here's our coverage of this year's GlobalShop, in one convenient place.

How customer service can use social media

by Kimberly Nasief — President, Measure Consumer Perspectives

I saw a recent article on by DJ Heckes on the Yoga The Power blog about how social media can play a big part in customer service. That's something we've talked…

ShopIgniter releases platform to secure Facebook purchases

February 24, 2012

ShopIgniter has launched a social commerce platform to help secure Facebook purchases. The suite includes tools and back-end integration to execute integrated…

Plus-size retailer selling merch on Facebook

February 23, 2012

Plus-size women's apparel cataloger Ulla Popken has launched a new Facebook page integrated with MarketLive's e-commerce platform.

Is this the end of Facebook commerce already?

With a few notable exceptions, it just doesn't make sense to invest in a Facebook storefront, according to one expert.

How to use liveblogging to promote retail events

Customers might not be able to attend your in-store event, but they can interact with your brand online.

Facebook commerce taking a nose-dive

February 17, 2012

Major retailers, including Gamestop, Gap, J.C. Penney and Nordstrom have each opened and closed storefronts on Facebook in the past year.

Neiman Marcus, Christian Louboutin launch social media campaign

February 17, 2012

Christian Louboutin, known best for his heels with the iconic red bottoms, is helping Neiman Marcus celebrate its 20th anniversarty with the launch of "Sole…

Media Logic now tracking the social effectiveness of 70 new brands

January 24, 2012

Based on data gathered through its Retail Social Juice Index (RSJI), Media Logic announced the addition of 70 new brands to its Retail Social Juice Index…

Starmount unveils open shopper engagement platform Starmount Connect

January 15, 2012

Starmount, a software provider focused on helping retailers optimize the shopper experience, today introduced Starmount Connect, an open shopper engagement…

Microsoft announces Dynamics AX 2012 for Retail

January 15, 2012

At the National Retail Federation's annual conference today, Microsoft Corp. announced the upcoming release of Microsoft Dynamics AX 2012 for Retail, which the…

NRF12: Day One launch news round-up

by James Bickers — Editor, Networld Alliance

Highlights from a very busy opening day for "Retail's BIG Show," which saw a heavy emphasis on mobile POS.

Social media giving power to the people

January 9, 2012

Social media puts power into the consumer's hand, according to Mark Cooper, the research director for the Consumer Federation of America. He told the Kansas…

I scream for a social ice cream party

by Lisa Biank Fasig — Director, JZMcBride and Associates

Nom nom nom.

Facebook may be overrated

December 26, 2011

Retailers are still waiting for Facebook to payoff, and they may be waiting a long time, according to a story recently published on GulfNews.com.

Six trends that will cause brick-and-mortar retailers to lose sleep in 2012

by Bob Phibbs — CEO, The Retail Doctor

It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good…

Five ways digital marketing can improve loyalty programs

In too many cases, new digital channels and a retailer's loyalty program are disconnected.

Klout vs. Clout: Both are important to your business

by Kimberly Nasief — President, Measure Consumer Perspectives

I'd like to tell you a story about a friend of mine — and a business that did her wrong.

ShopWith.It may be a hit this holiday shopping season

by Annamaria Turano — Executive Director, MCAworks

A new, free social media app launched today, Dec 1st, taking shopping-and-socializing to a new level in the digital world. The ShopWith.It app promises to be…

Wal-Mart unveils social networking app

November 30, 2011

Wal-Mart Stores Inc. has launched its first social-networking application. Shopycat, which uses Facebook data to recommend gifts to consumers, is one of the…