Social shopping network Retailcommon available now in the US

November 17, 2014

Among the U.S. retailers to use the service at launch are Macy's, Kenneth Cole, Athleta and Payless Shoesource.

LivingSocial adds communication platform for merchants

November 17, 2014

LivingSocial has launched Connect, a communications toolkit for merchants to engage and build relationships with customers acquired through its platform.

Five retailers using technology to create remarkable shopping experiences

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Customers are willing to pay more for a better experience. Here are five retailers using technology to deliver it to them.

Retailers report 550-percent increase in the use of social media for merchandise planning

November 4, 2014

According to a survey released by Boston Retail Partners, retailers are focused on expanding their use of social media and technology solutions to deliver the…

Venuelabs launches free social listening tool for small businesses

October 22, 2014

AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.

A customer service lesson from Hy-Vee's social media team

by Shep Hyken — CAO, Shepard Presentations

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your…

Online holiday shopping to be more influenced by social media this year

October 10, 2014

Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based…

Moment.me launches tool for real-time aggregation of place-based social content

October 7, 2014

According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has…

Report says social media less important in the shopping process than two years ago

September 26, 2014

According to the report, compared to 2012, less importance is being placed on following retailers on social media, finding out about new products through…

Amazon lets shoppers add items to wishlist via Tweets

September 25, 2014

The announcement comes after the recent launch of a similar service, #AmazonCart, which uses the same functionality to add products to a user's Amazon shopping…

Twitter adding a 'Buy' button

September 8, 2014

The initial partnership consists of deals with Burberry, DonorsChoose and GLAAD, and also with a variety of big names in entertainment, including Brad Paisley…

Target also adding shopping via Instagram

August 29, 2014

Just days after Nordstrom announced that it was partnering with Curalate to allow its customers to shop via the social network Instagram, Target announced that…

Nordstrom adds Instagram shopping

August 26, 2014

Nordstrom Inc. announced that it is partnering with Curalate as the first company to launch Like2Buy, a platform that it says will enable a more seamless…

Diane von Furstenberg testing 'clickable/actionable' videos on Facebook

August 21, 2014

The shopping-via-video experience allows customers to make a purchase by clicking on individual items within the video.

Five disruptive retail trends to watch for

by Kristen Gramigna — Chief Marketing Officer, BluePay

Retailers who approach their offerings to act more like a partner than a promoter will likely emerge the victors in the future of retail.

Ugam unveils Assortment Intelligence tool for retailers

August 4, 2014

Ugam has announced Assortment Intelligence, a solution that it says generates insights for retailers about what products to keep, carry and drop, based on…

Search marketing tops online retail customer acquisition tactics

July 23, 2014

Despite the arsenal of digital marketing tactics now at every retailer’s fingertips, one customer acquisition tactic still stands above the rest: paid search…

Facebook is testing a "buy" button

July 18, 2014

Facebook announced in a blog post this week that it is testing "a new feature to help businesses drive sales through Facebook in News Feed and on Pages." In…

Optical store installs mirrored touchscreen that encourages online social interaction

London-based optician Kite GB has installed a touchscreen mirror in its East End store, with help from technology provider Zytronic.

Mobile traffic to e-commerce sites rose from 3 percent to 37 percent in the last 4 years

July 10, 2014

According to the new Custora E-Commerce Pulse Mobile Report, in the past four years the percentage of traffic to e-commerce sites from mobile devices (phones…