Intel leader: Why online retailers are leading store transformation, at least for now

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Online retailers have an advantage in transforming physical retail with technology since they operate under a different P & L model, says Intel executive Joe…

Social media customer care best when humans and bots are at play

Tara Jones, business consultant, Allant Group, offers up five considerations for a mindfully sound social care strategy to help retailers enhance the customer…

Office Depot aiming to make holiday shopping an elfing good experience

December 4, 2018

The elf is back at Office Depot as is the retailer's 'Elf Yourself' holiday selfie campaign which now incorporates Facebook and its augmented reality filters.

BlueFly, NeWants team up on gamified e-commerce platform

December 4, 2018

Luxury online fashion retailer BlueFly is working with e-commerce startup NeWants to develop a gamified e-commerce platform the companies say will shake up the…

Why social media will never deliver a good discovery shopping experience

While social media social media is great for connecting with customers, it's supplemental to a retailer's own platform, writes Andrew Blachman, COO of…

How smart retailers join social content, e-commerce for robust customer experience

Dave Feinleib, CEO, Content Analytics, explains how great product content no longer refers to just product descriptions and images. Great product content…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Glossier engaging customers by spurring interaction, communication

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Much discussion in retail marketing today focuses on the need to improve the online shopping experience. Glossier is not only addressing this challenge, but is…

Why online retailers, partners must focus on social commerce

Govinda Giri, architect of the Sagoon social commerce platform, believes the time is now to capitalize on an e-commerce model with the social media audience.

Harry & David pumps up brand, mobile, social to enhance customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…

Target has big plans for the big holiday season

October 31, 2017

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing…

Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…

Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…

Digital innovation veteran assists Hurricane Harvey victims

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

When Hurricane Harvey struck, digital innovation specialist Brandon Elliott immediately recognized the need to respond quickly since he knew there were many…

Pinterest proves winning for brands, reveals analysis

August 17, 2017

Retailers not using the social networking platform Pinterest may want to start integrating it into the marketing plan as new research claims it can lead to…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

InMoment names new CEO, debuts new CX intelligence tool

April 24, 2017

InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…

BrightSign delivers digital signage to Cromwell Casino

April 12, 2017

BrightSign recently teamed up with Socialure to deploy more than 20 displays at Drai's Club, a Las Vegas night club owned by Cromwell Casino. BrightSign…

Why retailers need to get as social as consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.