Avery Dennison announces mobile merchandising tool

May 10, 2009

PASADENA — Avery Dennison Corp. and Scanbuy Inc. have joined forces to produce a new mobile-merchandising solution that uses camera phone technology to enhance…

Solving the player-to-screen puzzle

How to make the right networking and connectivity choices when planning retail digital signage.

Opinion: Retailers giving lip service to customer service

Noted retail trainer and author discusses how the concept of customer service has been watered down by many retailers.

Rumor: Apple preparing download kiosks

May 6, 2009

Apple Insider: Apple has put some effort into conceptualizing a family of next-generation wireless iTunes kiosks that can be placed just about anywhere…

Sensormatic lets retailers openly, safely display high-theft items

May 5, 2009

SINGAPORE — ADT announced today a comprehensive new line of Sensormatic safers with Electronic Article Surveillance (EAS) capabilities. Also known as…

Satisfying the customer whose credit has been denied

The retail credit scene is tough, but retailers don't have to bear the brunt of rejection.

KIOSKCOM: Virgin Megastore exec to discuss self-service

May 3, 2009

Don't let the fact that Virgin is closing its U.S. Megastores fool you: the high-tech, multi-department retailer rocked when it came to providing a cohesive…

IKEA lesson: DIY creates loyalty

May 3, 2009

Tampa Bay Online: The cult of IKEA can be explained through psychology. The Swedish retailer sells mountains of build-it-yourself furniture at modest prices…

Is price the only 'P' that matters?

Convenience-based value propositions are losing their appeal as people are repricing their free time.

Toys R Us introduces grocery concept

April 29, 2009

Progressive Grocer: Toys"R"Us has introduced "R" Market, a new, dedicated shop offering a wider assortment of grocery items within select Toys"R"Us stores…

Rosetta Stone opens experiential store

April 28, 2009

ARLINGTON, Va. — Rosetta Stone Inc., a provider of technology-based language learning solutions, announced today it has opened its first retail outlet designed…

Oracle introduces Oracle Retail Data Model

April 26, 2009

REDWOOD SHORES, Calif. — To help retailers accelerate their design and implementation of an enterprise data warehouse, Oracle today introduced the Oracle…

HMV to trial cinemas

April 26, 2009

Retail Week (U.K.): HMV will open its first cinema this autumn as it continues to expand its reach beyond core entertainment retailing. It has entered into a…

New retail display system provides item-level intelligence

April 23, 2009

DIXON, Ill. — UPM Raflatac, Seeonic and Alliance have announced the deployment of a new generation of Alliance's MAXRPM, an inventory management system for…

Espresso Book Machine prints books on demand, while the customer waits

April 23, 2009

Times Online: Beginning next week a small revolution in bookselling will make searching for obscure, out-of-print and otherwise long-forgotten books a whole…

Finding the financial value of the customer

When making customer service decisions, consider the lifetime revenue each customer provides — and their potential for sending referrals.

Office Depot offering free resumes, faxing

April 19, 2009

BOCA RATON, Fla. — Office Depot announced it is offering customers free copies of their resumes and free faxing from April 19 to May 30, 2009.

Opinion: Loyalty is more than points programs

Building a perfect loyalty program requires a delicate balance between reward and customer effort — and online retailers are leading the way.

Denver retailer is half gallery, half store

April 15, 2009

The Denver Post: Part gallery and part retail shop, Composition offers what owner Jennifer Roberts calls "curated rotational retail." The themed shopping…

Mother's Day spending dips, but 'moms will understand'

April 15, 2009

WASHINGTON, D.C. — It's not easy having the hardest job in the world, but mom will likely understand the reasoning behind smaller, less expensive gifts for…