Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…

Canadian bill lets pharmacists dispense drugs via kiosk

December 2, 2009

Canda's CBC News reports the Ontario legislature has passed Bill 179, which will allow prescription drug sales through self-service kiosks. The Web site says…

Meijer GiftCracker site lets users anonymously research holiday wants

by James Bickers — Editor, Networld Alliance

December 2, 2009

Midwestern supercenter operator Meijer has done some innovative work online this year, such as its express grocery pickup program. For the holidays, Meijer…

Report: Consumer definition of value is changing

December 2, 2009

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…

Smilebox adds direct-to-store printing at Walmart, Sam's Club

November 22, 2009

Smilebox, a Washington-based company that lets consumers create photos, DVDs and other products from their digital media, announced that its users can now…

Report: Gift card spending to drop slightly

November 18, 2009

While they remain the most requested holiday item, shoppers are expected to pull back on buying gift cards again this year. According to NRF's 2009 Holiday…

Report: Retailers benefiting from near-real-time BI

November 17, 2009

RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National…

Report: More holiday shoppers will pay with debit, cash

November 16, 2009

It's the year for a little more green and a little less plastic. According to NRF's 2009 Holiday Consumer Intentions and Actions survey, conducted by…

Report: Four ways Millennials will impact retail in coming years

November 16, 2009

Millennials — Americans born between 1979 and 1989 — are one of the largest demographics in the country and will soon be entering a strong growth period in…

Kroger kiosk lets shoppers try wines before they buy

November 16, 2009

Progressive Grocer reports that an innovative new program being tested at a Kroger in Columbus, Ohio. The WineStation kiosk is a temperature-controlled system…

After last year's tragedy, Walmart prepares for traffic on Black Friday

by James Bickers — Editor, Networld Alliance

November 10, 2009

With Black Friday on the horizon, Walmart is taking steps to make sure last year's tragic trampling death doesn't happen again.

Altierre introduces out-of-stock sensor tool

November 9, 2009

Altierre Corp. today expanded its line of wireless products with the introduction of the Out-of-Stock Sensor Solution, which alerts retailers when it's time…

NRF releases crowd management guidelines for retailers

November 8, 2009

As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help…

ResponseTek CEM upgrade adds SMS surveys, new reports

November 5, 2009

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution.

Study: Brands more influential than price

by James Bickers — Editor, Networld Alliance

November 4, 2009

Times may be tough, but that isn't stopping shoppers from buying the brands they prefer. That's the finding of a new study by the Grocery Manufacturers…

Cooking network coming to checkout screens

November 4, 2009

Premier Retail Networks, Inc. (PRN) and Rouxbe Video Technologies Inc., an online cooking school, announced an agreement to present customized cooking…

Walmart under fire for sick leave policy

November 2, 2009

Punishing workers for taking sick leave puts Walmart on track to be a major spreader of swine flu this fall, according to a new report by the National Labor…

NRF updates 'buyer beware' product list

November 2, 2009

The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning…

Survey: Returns fraud will cost retailers $9.6 billion in 2009

October 28, 2009

Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF's…

Digital Signage Association to host free webinar on future trends

October 28, 2009

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this…