Kroger expands mobile coupon program

January 28, 2009

Progressive Grocer: The Kroger Co. has expanded its digital grocery coupon program nationwide with Cellfire's digital coupons that are now available via…

Costco calls shoppers to warn them about recalled products

January 25, 2009

MSNBC: Jon Lowder usually disdains computer-generated telephone calls — "robo-calls," he grumbles — but when he got two this week from Costco Wholesale Corp.…

Localization, not standardization, the new winning retail strategy

January 21, 2009

Wall Street Journal: With consumer confidence eroding and retailers seeing sharp declines in sales, Edeka is one of several Western European grocers taking…

New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

Shopper marketing finally getting respect it deserves

January 18, 2009

Adweek: While 21 million people waltzed over to their sets to watch an average episode of Dancing With the Stars last year, and American Idol cast its spell on…

NRF: Clarity unveils POS 'Innovation Lane'

January 12, 2009

NEW YORK — Clarity Consulting today presented its "Innovation Lane" — a new POS technology concept system featuring Windows Embedded POSReady 2009 and unified…

Stop & Shop expands scan-and-bag program

January 11, 2009

Progressive Grocer: Ahold-owned Stop & Shop Supermarket Co. yesterday completed the rollout of its Scan It! scan-and-bag system to 50 additional stores in…

Winn-Dixie unveils new store prototype

January 8, 2009

Display & Design Ideas: Jacksonville, Fla.-based Winn-Dixie Stores Inc. recently opened a prototype store in its existing SaveRite location on…

Kroger data-mining drastically increases coupon redemption

January 6, 2009

Washington Post: Although the recession has revived penny-pinching, Americans are still redeeming only one to three percent of paper coupons. In contrast, the…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

Personal shopping devices prepare for tipping point in 2009

December 17, 2008

Retail Touch Points: Personal shopping devices for consumers are reaching their "tipping point." With at least one high-profile retailer signaling success with…

How retail can benefit from social media

December 17, 2008

The Gourmet Retailer: For some retailers, social media is proving to be a valuable tool for engaging consumers, driving sales and building customer loyalty…

Unbound releases mobile retailing platform

December 16, 2008

NEWTON, Mass. — Unbound Commerce has released its Unbound Mobile Presence platform for retailers, giving them the power to connect with their increasingly…

Independent retailers tout their differences this holiday

December 14, 2008

Indianapolis Business Journal: Unlike their larger counterparts, locally owned merchants aren't pushing deep discounts to lure shoppers through their doors.

Morrison's, UK's fourth-largest food retailer, adds customer-centric merchandising tech

December 7, 2008

CHICAGO — Galleria Retail Technology Solutions has announced that Morrison's, the UK's fourth largest food retailer, will utilize its customer-centric…

Intelligent Queue Management System monitors, improves queue performance

December 3, 2008

ATLANTA, Ga. — As shoppers curb spending, retailers are turning to less traditional technologies, such as advanced infrared technology, to improve customer…

Meijer offers grocery discounts in exchange for general merchandise purchases

December 2, 2008

GRAND RAPIDS, Mich. — Meijer is rewarding holiday shoppers with a bonus of up to 20 percent off their grocery purchases when they buy general merchandise…

Futurecart makes Singapore debut

November 30, 2008

SINGAPORE — Store of the Future (SOTF), a technology media company, rolled out its first batch of Futurecarts in conjunction with the official opening of…

Whole Foods Canada launching digital signage stations

November 23, 2008

TORONTO — Planet-Tek Systems, a provider of digital signage management solutions, is launching The Marketplace Station series of digital signage "stations" at…

Cellfire wins mobile marketing innovation award

November 20, 2008

SAN JOSE, Calif. — Cellfire Inc., a nationwide mobile coupon and discount offer service, was honored by the Mobile Marketing Association (MMA) with the MMA…