Technology Features

Understanding shopper behavior drives big wins for jewelry retailer

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…

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ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

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A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

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Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

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How a robot named Tally is helping BJ's boost the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BJ’s Wholesale Club is leveraging Simbe’s Store Intelligence platform to boost the customer experience and provide store associates more time to assist…

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Nominations open for 2024 Elevate Awards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nominations are now being accepted for the 2024 Elevate Awards which will recognize and honor organizations effectively leveraging technology to elevate the…

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Walmart SVP talks AI, digital discovery, omnichannel

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.

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Ulta Beauty pilots smart vending for in-store product discovery experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ulta Beauty is testing a next-gen in-store sampling program via SOS smart vending machines that provides guests with easy and fast product discovery.

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The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

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Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

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Online boutique drives personalization with the help of AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

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How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

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Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

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AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

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Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

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C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

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Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

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Experts talk latest, greatest self-service technology

by Daniel Brown — Editor, Networld Media Group

Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…

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How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

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