Technology Features

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

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GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.

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Athleisure brand Vitality taps Loop for personalized, seamless returns process

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.

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L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.

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How AI drives engagement, loyalty, sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…

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AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

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AI-powered self-service: Ethical, privacy considerations

by Sandra Carpenter — Editor, Networld Media Group

Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…

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How The North Face transformed its London flagship into a digital immersive shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…

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Stinker Stores future-proofs store environment with NCR Voyix technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.

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Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

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Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

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Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

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Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

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Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

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Samsung, SoundHound AI among 2024 Automation and Self Service award winners

by Sandra Carpenter — Editor, Networld Media Group

The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…

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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

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Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

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