Technology Features

Nori founder's Self-Service Innovation Summit keynote addresses socially conscious tech

by Sandra Carpenter — Editor, Networld Media Group

Dr. Anora Morton, CEO and founder of The Nori Project, a pioneering "Food Equi-Tech" company, will be a keynote speaker at the upcoming Self-Service Innovation…

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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

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Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

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Steven King to talk future of AI-powered automation at Self-Service Innovation Summit

by Sandra Carpenter — Editor, Networld Media Group

Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…

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Self-Service Innovation Summit: Driving profitable self-service retail in high-traffic locations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A panel talk, “Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit…

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How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

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Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

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True Botanicals powers personalized experiences via Wunderkind's identity network

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…

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Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

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ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

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Benefits of AI in retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

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ICX Summit: Brand leaders to share e-commerce excellence insight

by Mandy Wolf Detwiler — Editor, Connect Media

E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…

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ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

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ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

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Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

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Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

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How robots are helping fashion seller Boozt drive fast order fulfillment

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

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South Korean fashion brand taps Channel Talk for fast rewarding customer service

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…

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Robots in retail: Automation revolution in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…

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