Digital gift cards proving popular with shoppers this holiday season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…

Ashley Furniture taps VR, AR to deliver an innovative customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.

Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…

Umpqua Bank reimagines the customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

IoT remains early stage tech in boosting customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

Bots, in-store tech top trends taking place in retail

The first half of the year boasted big changes for the retail industry, with beloved brands like Target completely redesigning their store, and the convenience…

The ICX Interview: Richard Ventura, NEC Display Solutions of America

by Christopher Hall

Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about…

3 steps to cutting 1 huge expense

Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become…

Pokémon Go spurring mall, retail traffic but sales not so much

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pokémon Go is driving consumers to malls, retail shops and business districts as millions of gamers search for characters in the game.

CX design firm will read your mind

by Christopher Hall — writer, self

There's a glint of missionary zeal in Jean-Pierre Lacroix's eyes when he talks about the future of store design coming into view on the horizon with an…