Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.

Talking With: Lionbridge Marketing VP Clint Poole on top tech, trends hitting in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Find out why beacons to deliver in-store, offline digital-offers was a bust in 2015 andy why the intersection of POS tech and personalization will be a hot…

Talking With: Data Science Director Peter Chen on making analytics pay off

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how…

Talking With: Gladson CEO Sue Sentell on data management strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs…

New York company debuts pure mobile-only grocery checkout

by Will Hernandez — Editor, NetWorld Media Group

While AmazonFresh, FreshDirect and Peapod have offered consumers varying degrees of online and mobile grocery ordering for several years, the in-store…

Merchants shift priorities to better serve today's consumers

by Will Hernandez — Editor, NetWorld Media Group

London-based multinational retailer Marks and Spencer describes how it created a new loyalty program.

Discount Tire wheels out mobile payment with one goal in mind

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as…

Panera leader: Payment, mobile innovations boosting customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Talking with HP retail product chief Cory McElroy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…

NRF Preview: Retailers shine a light on beacons to drive mobile engagement

by Will Hernandez — Editor, NetWorld Media Group

Multiple mainstream publications near the end of 2015 rushed to declare beacon technology a dud even though Apple first introduced the technology less than…