Technology Features

Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

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2023 ICX Summit: Crafting an inclusive experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Inclusivity, within the retail and banking customer environment, is the focus of a panel talk at the upcoming Interactive Customer Experience Summit in Sept.

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Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

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How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

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3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

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AREA15 leveraging data to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

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Fort Worth Airport travel store drives convenience with checkout-free shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.

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ICX Summit celebrates 7th year with September event

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit, which is celebrating its seventh year, is a dual event in 2023 featuring the Bank Customer Experience Summit.

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Kwik Stop digital signage approach fuels community building

by Daniel Brown — Editor, Networld Media Group

Sean O'Neill's vision for Kwik Stop has fueled a digital signage transformation which has revamped the brand image and customer experience.

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Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

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Aisle 24 leading the cashierless grocery market charge

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Learning the convenience store business from the ground up, John Douang has developed a cashierless grocery market concept proving popular with education and…

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Innovation on display: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

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Batteries Plus embarks on a digital transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The omnichannel retailer is reinventing its online platform to boost e-commerce operations while ensuring a personalized customer experience both on its…

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Technology driving frictionless retail to new level

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of shopping technology providers presented innovations that eliminate customer friction during the recent CES show in Las Vegas.

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Why retailers need a game play for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As consumers become familiar with self service, retailers must rely on their employees to educate customers.

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The roles mobile pay, self-serve kiosks play in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Both mobile pay and kiosks have a role to play in today’s retail environment, but experts offered different views on whether or not the current customer demand…

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How data plays into crafting the personalized retail experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers want and expect a personalized experience. For retailers that means data analysis.

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Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

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NFT vending founder: Don't count crypto out

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

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2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

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