Indiana Pacers trust data for delivering best customer experience

by Kevin Damask — Editor, Digital Signage Today

Taylor Bloom and Sydney Lesko, both with Pacers Sports & Entertainment, kicked off a full-day of sessions at the Interactive Customer Experience Summit with…

AI and where it stands in the retail industry

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. This…

Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

ICXA honors 2022 Elevate Award winners at annual Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honors 10 Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Managing risks with new technology: Experts weigh in

Investing in technology typically requires a certain amount of risk. By managing this risk, companies can achieve the benefits of new technology without…

Indiana Pacers tap automation to engage with fans, drive revenue

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…

Tech update for convenience services: AI, contactless payments and cybercrime

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Technology experts gave attendees a chance to unpack the key tech innovations at the National Automatic Merchandising Association show at Chicago's McCormick…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

ICX Association announces Elevate Awards finalists

by Morgan Petty — Executive Director, ICX Association

The ICX Association has announced finalists for the 2022 Elevate Awards. Winners will be honored during a special awards ceremony at the Interactive Customer…

Safelite gets agile to drive customer engagement, satisfaction, memorable service

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Christina Pletnewski, VP of customer experience at Safelite Group, will share how the company is moving from a traditional CX approach to a more agile strategy…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Circle K is loving the Bitcoin ATM

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The consumer's embrace of self service has dovetailed with the rising popularity of cryptocurrency, as evidenced by Circle K's crypto ATM rollout over the past…

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Circle K embraces crypto ATMs to ride cryptocurrency’s rising popularity

Circle K has installed more than 700 crypto ATMs since partnering with Bitcoin Depot in 2020, offering a new customer convenience as interest in cryptocurrency…

Retail trends: Crypto, micro-fulfillment, the Edge and labor optimization

Everyone knows 2021 was a challenging year, but with challenge comes opportunity. Retail technology veteran David Wilkinson shares his insights on what attuned…

Grocery delivery service taps OOH to make splash in U.S.

Food delivery services became all the rage when the pandemic hit two years ago. Getir an “ultrafast delivery provider,” established in Turkey in 2015, finally…

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…