Using chat to engage and serve the retail customer

by Pat Shea — Editor, NetworldMedia

Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential impact on payments.

Does biometric technology threaten consumer privacy?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

Goodwill powers COVID-19 employee engagement with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

COVID-19 has made it very difficult for businesses to return to some form of normalcy, especially on the employee front. Goodwill Southern Rivers in Columbus…

How to navigate the legal side of touchless technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Many retailers are embracing touchless technology, but they may run into legal issues related to privacy if they don't cover their bases. Attorney Brian…

Live webinar: Dealing with COVID-19 and the digital transformation of retail brands

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A one-hour live webinar, sponsored by Netsurion, will offer insight on the need for a secure, reliable and scalable networking platform as retailers deploy new…

Kings Island reopens with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When the amusement park, Kings Island, made plans to reopen, it needed a solution that could deliver messages on safety, procedures and social distancing…

NetSuite apparel leader talks COVID-19 impact, the need for a multi-channel retail approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Craig Harris, segment leader and industry principal for apparel, footwear and accessories at the cloud-based business management solutions provider, offers up…

QR codes get a new life as COVID-19 recovery spurs contactless payments

by David Jones — Editor, Networld Media Group

The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

How self-service helps a healing products retailer weather COVID-19

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the company was initially interested in self-service technology to improve customer convenience, the COVID-19 outbreak has demonstrated how important…

Magnet Analytics stakes its claim with personal electronics kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Eduardo Alvarez was quick to realize how a retail kiosk serves a customer need. Developing a product and a business model to meet that need has been a gradual…

Automated retail veteran develops small footprint kiosk for impulse sales

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk veteran Eduardo Alvarez has developed a concept building and operating small footprint kiosks in high traffic locations that do not typically have a lot…

Are touchscreens worth it during COVID-19?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the world continues to tackle the COVID-19 pandemic, customers are starting to change their habits, especially when it comes to germs and touching surfaces.

Webinar offers insightful strategy for retailers in the 'new normal' of business

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.

Robotic digital signage tackles COVID-19

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the world continues to battle the coronavirus, many technology companies are finding innovative ways to combat the virus, such as digital signage hand…