How 3D technologies are changing the online shopping experience

Kosta Popov, CEO and founder, Cappasity, outlines why retailers need to get ahead of the curve in order to innovate, innovate and innovate and why they should…

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

Furniture retailer delivers robust CX for the holidays

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The holiday season is one of the most difficult times for brick-and-mortar retailers, as they have to compete with one another and online retailers for…

Want to win in retail? Focus on driving innovation

Oliver Guy, global industry director, Software AG, writes that the most successful retailers understand that their tech partners can help them put innovation…

10 tips for designing commerce experiences for the majority (Hint: that’s not you)

Kelly Goetsch, chief product officer commercetools, shares insights for designing commerce solutions that better appeal to the mass market.

From app to aisle: How technology will shape the retail customer experience of the future

Mark Smith, CMO of Linq3, offers up insight on why retailers must now meet consumers' heightened expectations and demands for convenience by delivering the…

H&M Home debuts voice-enabled shopping, mobile payment via Google Assistant

December 18, 2018

H&M Home has launched a holiday gift guide partnership with Google that uses Google Assistant voice technology to allow ordering on mobile phones and…

Why it's time for retail marketers to start listening

Evan Magliocca, brand marketing manager, at Baesman Insights & Marketing, discusses what marketers can be doing to better learn about customers and create more…

Survey: Retail store associates like tablets for enhancing customer service

December 11, 2018

A good majority of retail store associates, 66 percent, believe they can provide customers better service and improve the customer experience if they have…

Mall of America debuts Ellie the Elf concierge service for holiday shoppers

December 11, 2018

Those hitting the Mall of America in Minnesota for holiday shopping now have a new helper — Ellie the Elf.

Amazon cashierless store may take flight in airports

December 7, 2018

The Amazon Go cashierless store concept may be moving into airports as the powerhouse omnichannel retailer is reportedly evaluating airport location options.

Destini teams with Vengo on product sampling via vending machines

December 6, 2018

Destini, a product locator and store level intelligence platform for CPG brands across the U.S. and Canada, has teamed with Vengo, Inc., a provider of…

Amazon leader: Voice assistant makes retail experience more personal, natural, authentic

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Voice commerce continues to expand, offering retailers new ways to engage the consumer. But Patrick Gauthier, vice president of Amazon Pay, has more questions…

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018

VR, AR, MR? Get ready for 'extended reality’

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Extended reality, which combines VR, AR MR and 360-degree video, stands to change the way consumers and busineses interact, and much more, according to experts.

Holiday shoppers embracing mobile big time

by David Jones — Editor, Networld Media Group

Data from Adobe Analytics shows mobile shopping reached new heights during a record Cyber Monday

Kroger, Ocado customer fulfillment center coming to Ohio

November 28, 2018

Grocery retailer, Kroger, will establish its first customer fulfillment center, boasting digital and robotic capabilities, in Ohio via partnership with Ocado…

How AI technology is influencing Gen Z engagement strategies

Gurps Rai, CIO of DroppTV, explains how artificial intelligence can help retailers develop a personalized retail customer experience and how to best utilize AI…

Domo debuts apps for optimizing retail, product performance

November 26, 2018

Cloud-based OS provider Domo is launching two new apps aimed at helping retailers better leverage data for improved decision making and business performance.

Can AI save brick-and-mortar retailers?

Madhu Mathihalli, Passage AI CTO and co-founder, is looking forward to a technology-powered future. Why? Personalized experiences, engaging store associates…