Consumers embracing AR, online shopping

June 6, 2018

When it comes to e-commerce activity 10 percent of online shoppers have tried AR technology , according to a shopping and technology trends survey conducted by…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Gap tapping digital policies to boost customer experience, associate scheduling

June 1, 2018

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.

Walmart testing new check-out service

June 1, 2018

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.

Meeting customer needs driving retail investment, reveals survey

June 1, 2018

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Verizon installs free Wi-Fi kiosks in upstate NY

May 30, 2018

New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News.

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

How AI, AR & VR impact retail this year (apocalypse not included)

James Hoshor, senior mobile strategist and solutions architect for Propelics, explains that with artificial reality initiatives impacting consumer engagements…

Target makes beauty shopping a bit easier

May 24, 2018

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.

Kroger, Ocado partner up to revamp the U.S. grocery customer experience

May 24, 2018

Kroger is partnering with U.K.-based grocer Ocado Group to use its technology, the Ocado Smart Platform, in a quest to redefine its U.S.-based customer…

Pop ups, experiential experiences, showrooms top retail trends, reveals report

May 22, 2018

Retail pop-up shops, showrooms boasting e-commerce and brick-and-mortar offerings and experiential retail experiences are the top trends taking place…

Wirecard powering contactless payments in Garmin smartwatches

May 18, 2018

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…

Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

How digital virtual experiences reinforce the physical environment

Bryan Laing, vice president, client service, IDL Worldwide, explains why connecting with consumers on a deeper, more personal level through physical…

Diamond retailer taps blockchain to drive transparency in customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The TrustChain, a collaborative initiative that involves IBM and a consortium of leaders in the gold and diamond industry, aims to track and authenticate…

Amazon setting up model 'smart' homes for smart device experience

May 15, 2018

The best place to try out a new technology or product is where it's going to be used and Amazon apparently believes that's the case with its smart home…

Why virtual reality is retail's 'try before you buy' engine

Rob Kendal, managing director, Yulio Technologies, explains how virtual reality technology presents a whole new way for brands, of all kinds,to offer an…

India ripe market for Amazon grocery, household product sales

May 14, 2018

Grocery items and household products will likely account for over half of Amazon's India business in the next five years and are already the largest category…

Voice search and the future of retail advertising

Wesley MacLaggan, Marin Software senior vice president of marketing, explains why voice search is set to become a major factor in advertising, particularly for…