AI in the mainstream but consumers demanding transparency

June 22, 2018

Two out of three Americans are somewhat familiar with artificial intelligence with 32 percent feeling positive toward the technology but a good majority, 8…

ICX Summit exhibitors showcase tech innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

One of the highlights of this year's ICX Summit in Dallas was the wealth of innovation on display at the ICX Discovery Zone, where attendees received hands-on…

Convenience, voice tech driving new era of commerce

June 21, 2018

A new era of commerce is ahead thanks to Amazon and other top retailers expanding into food and medicine, and the advent and adoption of voice-controlled…

How to make your CRM Big Data small

Lorcan Malone, president and COO of Swiftpage, explains how retailers can find a CRM that can scale to a business’ customer data needs by following a few…

Kiosk trailblazer Panera Bread tapped as ICX Influencer of the Year

by Christopher Hall — director, ICX Association

The Interactive Customer Experience Association last week honored excellence in interactive customer experience at this year's Elevate Awards dinner party to…

Microsoft building cashierless check-out tech

June 19, 2018

Microsoft is reportedly aiming to take on Amazon when it comes to cashierless retail by developing its own platform and in talks with Walmart on the initiative.

Office Depot's Compucom debuts POP digital vending solution

June 18, 2018

CompuCom Systems Inc., a division of Office Depot Inc. and a provider of managed digital workplace services, has launched its next-generation retail…

Identifying the foundation of digital transformation in retail

Sanjay Srinivasan, chief technology architect at Vonage, explains how a software-defined WAN can play into deploying a robust customer experience.

What retailers should know before delving into digital signage

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital signage works when it comes to increased sales, stronger customer engagement and meeting consumer needs. But it requires a strategy and objective well…

Survey: Consumers have clear expectations of bank brands' mobile apps

June 14, 2018

A new survey from mobile app developer WillowTree has found that consumers are looking to bank brand apps for specific features and value that enhance their…

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

AI can boost customer engagement if brand is open to change

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core…

Augmented reality more accessible to retailers, brands

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Report: Location data helping drive customer conversion

June 12, 2018

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer…

Pita Pit teams up with LevelUp, Olo for mobile, delivery

June 12, 2018

Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…

How payments innovation is hindering the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities…

San Diego library deploys 4th self-serve kiosk

June 11, 2018

Boulevard, California, library patrons can now check out, return and place holds on materials, download audio and e-books and browse the library catalog from a…

Morey's Piers updates digital signage

June 11, 2018

Morey's Piers, Beachfront Water Parks and Hotels, an amusement park on the Jersey Shore, recently upgraded with a digital signage network from Mvix. The park…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…