NFT vending founder: Don't count crypto out

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…

Shoppers embracing self-serve, DIY in retail stores

January 3, 2023

Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…

2023 Ahead: Tech, e-commerce predictions for retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To get insight on what's to come in the next 12 months with e-commerce and CX technology, RetailCustomerExperience reached out to experts and gurus for…

Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.

Kroger testing check-out free cart tech

December 29, 2022

Supermarket brand Kroger is reportedly testing check-out free shopping carts and mulling the idea of putting check-out free technology in store aisles.

6 honored as 2022 Self-Service Innovation Award winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Winners of the third annual Self-Service Innovation Awards accepted their plaques during the Self-Service Innovation Summit in Hollywood, Florida.

2022 Look Back: The year's top 5 CX blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at the most-read blog contributions during 2022.

2023 Ahead: Retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers, retail experts and leaders share insight on what’s to come in the new year regarding retail customer experience trends and strategies.

Retailers view CGI, 3D imagery as crucial for sale success

December 23, 2022

A hefty number of retailers, 88%, say product imagery is critical to their 2022 holiday e-commerce success and 91% have confirmed the positive impact of great…

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…

Interactive kiosk market to reach $49.9B by 2031

December 21, 2022

The interactive kiosk market will grow from $28.4 billion in 2021 to $49.9 billion by 2031, according to research from Transparency Market Research. It will…

2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

Retailers expanding self checkout despite challenges

December 13, 2022

Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

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Training, support key in deploying fixed self-checkout solutions

December 12, 2022

ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail loss, has released data points on fixed self checkout spaces based…

Furniture retailer taps AR tech to drive customer interactions

December 9, 2022

Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…

How a cannabis kiosk is helping retailers comply with California regs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

NatuEra's CBD Smart Kiosks are designed to mitigate the regulatory risk and liability of dispensaries and retailers carrying hemp-derived products by providing…

LA mall vending machine offers free pet treats

December 5, 2022

Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…