Consumers are all about the deal with AI chatbots

April 18, 2022

Consumers are likely to accept a less-than-satisfactory offer if it comes from a chat bot and not a human, but when the offer exceeds expectations, the human…

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

Hawaii grocer taps Symphony RetailAI to enhance shopping experience

April 13, 2022

Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

Sabio Group debuts AI-powered customer experience platform

April 12, 2022

Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Time to Converge: Contactless Touch in the Post-Digital Age

Whether you are designing products for the automotive, medtech, building or entertainment sectors, technological convergence plays a major role in improving…

Alphabet launching drone delivery in US metro area

April 8, 2022

Alphabet, parent company of Google, is aiming to launch drone delivery this week in the area of Dallas-Fort Worth.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Forbes piece talks challenges, benefits of retail kiosks

April 6, 2022

A recent opinion piece in Forbes by Bagrat Safaryan, co-founder and CEO of Local Express, cited the benefits self-order kiosks provide retailers, such as…

Why digital transformation is important in retail and how to get started

by Nimit Gupta — Digital Marketing Lead, Rezolve.ai

Without technological adaptation, traditional businesses will soon be considered irrelevant or uninteresting and this can be a threat to retailers.

UST integrates hand tracking to deliver faster checkout

April 1, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

Kroger, Nvidia collaborate to reimagine the shopping experience

April 1, 2022

Supermarket chain Kroger and Nvidia are building a state-of-the-art AI lab and demonstration center to expand the grocer's freshness initiatives, boost…

Ontario pharmacies pilot virtual health care kiosks

March 31, 2022

UniDoc Health, a Canada based provider of a health care kiosk, has partnered with OnPharm-United, an Ontario organization of independent pharmacies, to test…

Sodexo launching autonomous grocery stores, ramen vending, food delivery

March 30, 2022

Sodexo S.A., the Paris, France-based food services and facilities management company, will introduce its eat>NOW autonomous grocery stores, ramen vending…

Loyalty, personalization top retailer focus points

March 29, 2022

Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…

Diebold Nixdorf debuts cloud-native retail platform

March 28, 2022

Diebold Nixdorf has launched Vynamic Retail Platform, a cloud-native solution built on an API-first design software environment aimed at providing flexible and…