Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

Emerging technologies revolutionizing the shopping experience

by Daniel Brown — Editor, Networld Media Group

AI is here to stay, but it’s moving so fast, it’s hard to know where it’s going. From our daily lives as consumers to our operations in business, it’s hard to…

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Boscov’s prepping to pilot self-checkouts

October 14, 2024

Department store Boscov's is getting ready to push out self-checkout and said the technology is not replacing store employees.

Nearly all retailers are tapping Gen AI to boost customer experience

October 11, 2024

Nine out of 10 retailers are using Generative AI to improve the customer experience, and top application use includes personalization, search and discovery…

Ashley Furniture unveils connected home experience

October 10, 2024

Ashley Furniture has teamed with Samsung to create The Connected Home Experience, powered by Samsung Smart Things, at a flagship Ashley showroom in Brentwood…

Primark debuts self-checkouts in UK

October 10, 2024

Primark in has introduced self-checkout machines in its store in the Fishergate Centre, joining a growing number of U.K. locations adopting the technology…

Hyosung Americas promotes Nancy Gail Daniels to COO

October 8, 2024

Nancy Gail Daniels has been named COO at Hyosung Americas.

NCR Voyix named global leader of self-checkout tech

October 3, 2024

NCR Voyix Corp. has been recognized by RBR Data Services, a research and consulting firm, as the world's largest provider of self-checkout tech.

Augmented reality and virtual reality: Reimagining try-before-you-buy

by Ashish Kumar — Assistant Vice President of Operations, Chetu, Inc.

With AR and VR integration, consumers can have more confidence when buying online and retailers can increase shopping opportunities and cut expenses.

CarrefourSA teams with Simbe to deploy autonomous robot Tally

October 1, 2024

CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…

National Retail Solutions (NRS) Launches "Marty's Minutes, C-Store Basics 101" Video Series

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, is excited to announce the…

Steve Madden taps Fast Simon for AI shopping optimization

September 19, 2024

Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI…

Beyond efficiency: Why empathy wins in the age of AI customer service

by Alex Irvin — Co-Founder / CMO, eCosmetics

By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…

Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight

September 13, 2024

Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…

Havis, Verifone team on self-checkout kiosk for convenience stores

September 13, 2024

Havis, Inc., a provider of technology mounting solutions, has unveiled the C18 Self-Checkout Kiosk in collaboration with Verifone, a payment solutions provider.

Retail drive-thru vending machines open in Port Alice

September 12, 2024

Port Alice, Vancouver residents will soon be able to explore a small drive-thru retail complex at the corner of Marine Drive and Taylor Way, according to a…

ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

How AR and 3D modeling are reshaping customer experience

by Gaia Vernaglione — Director of Americas, Zakeke

As AR and 3D modeling technologies continue to evolve, their impact on the customer experience will only grow. Retailers that leverage these tools will gain a…

What Walmart’s pricing changes mean for the enterprise

by Pascal Yammine — CEO, Zilliant

Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.