Ikea debuts self-service kiosks to streamline shopping experience

July 3, 2024

Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

Why SMS is a powerful marketing channel when personalized

by Nate Frick — Enterprise Strategy Director, Marigold

Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the…

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

The 5 Best Star Receipt Printers

Discover the best Star receipt printer for your business. Star has several options suited for a variety of retail, restaurant, and hospitality locations.

Walgreens saving big bucks with Zebra tech

June 27, 2024

Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…

Fleet Feet leader shares customer experience strategy insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

Target partners with Shopify on curated product line at Target Plus

June 24, 2024

Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Untuckit expands NewStore partnership

June 21, 2024

Untuckit, a men's apparel brand, is extending its partnership with NewStore.

8 Essential Must-Haves In A Linerless Label Printer

Discover essential features to consider when selecting a linerless label printer to enhance efficiency, sustainability, and profitability in your business…

ICX Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

Eddie Bauer eyewear collection boasts ChatGPT

June 19, 2024

Outdoor brand Eddie Bauer has debuted the Eddie Bauer Smart Eyewear collection which boasts voice access to ChatGPT, microphone and quadrasonic speakers and is…

Enhancing customer experience through faster checkouts

Given technological advancements in RFID and computer vision, retail store lines are preventable.

How robots are helping fashion seller Boozt drive fast order fulfillment

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

National Retail Solutions (NRS) Levels Playing Field for Independent Retailers with Affordable Ecommerce, etc.

Online ordering with POS-linked store Website and Shopping App, with home delivery service through DoorDash, Uber, Point Pickup, and Relay

Walmart switches from paper shelf labels to digital screens

June 12, 2024

Walmart will now have digital pricing in its aisles as the mega retailer is switching out paper shelf labels for digital price screens.

Star Micronics Introduces the mG-TUDB Series POS Scales with Enhanced USB Connectivity

Industry leader Star Micronics expands its portfolio with the launch of its innovative mG-TUDB series, enhancing point-of-sale (POS) operations with USB-C…

Walmart refunds overcharged self-checkout customers

June 7, 2024

Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.