Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

American Airlines to introduce touchless check-in kiosks

July 22, 2020

American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

7-Eleven launches order ahead, expands delivery

July 21, 2020

Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.

QR codes get a new life as COVID-19 recovery spurs contactless payments

by David Jones — Editor, Networld Media Group

The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

How self-service helps a healing products retailer weather COVID-19

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the company was initially interested in self-service technology to improve customer convenience, the COVID-19 outbreak has demonstrated how important…

Why personalizing customer experience is essential to brand building

The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…

Presented by RetailCustomerExperience.com

Envisioning a more resilient retail landscape with more choices than ever

by Greg Khan

Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…

Amazon launching smart shopping carts that eliminate checkout line

July 14, 2020

Amazon is advancing its contactless and cashierless shopping experience with a smart shopping cart, called a Dash Cart, that lets shoppers avoid the checkout…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…

AfterPay to offer Apple Pay, Google Pay at US retailers

July 14, 2020

AfterPay, an Australia-based mobile app that offers 'Buy Now, Pay Later' installment options in key international markets, said it will begin offering Apple…

Using a POS Terminal as a Self-Scanning Checkout System

Self-checkout is a growing trend in the retail industry, and it has burgeoned since the onset of the COVID-19 pandemic. In response to public health concerns…

Top emerging technologies transforming the retail experience

As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.

Presented by RetailCustomerExperience.com

BrightSign powers digital signage at Hong Kong experiential landmark

July 13, 2020

K11 MUSEA, a experiential landmark in Hong Kong's Victoria Dockside art and cultural district, recently deployed seven LED video walls as well as circular LCD…

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

Senators introduce bill to require cash acceptance

July 9, 2020

U.S. Senators Kevin Cramer, R-North Dakota and Bob Menendez, D-N.J., Senate Banking Committee members, have introduced the Payment Choice Act, S.4145, a…

Mastercard launches shop locator tool in U.S., Canada

July 8, 2020

Mastercard announced the regional launch of ShopOpenings.com, a tool that can tell cardholders which shops and businesses are back open as communities…

Hong Kong Disneyland vending machines accept cryptocurrency

July 6, 2020

Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…

NYC installs PPE vending machines in subways

July 6, 2020

New York City's Metropolitan Transportation Authority is deploying a dozen vending machines at 10 subway stations allowing customers to buy personal protective…