Intouch Insight Launches LiaCX™ - New Customer Experience Management Software

New Intouch Insight customer experience management (CEM) software enables organizations with multiple locations to take action to improve customer experience…

Jewelry, outings top Mother's Day gift list

May 9, 2018

Just over one third of Mother's Day shoppers, 34 percent, will spend $4.6 billion on jewelry for moms and 55 percent will spend $4.4 billion on food…

Mother's Day spend may hit $23B

May 8, 2018

This year may mark the second-highest spend for Mother's Day, hitting an expected $23.1 billion.

Last-minute shoppers love the local retail store

May 8, 2018

Not every consumer jumps online to buy that last minute gift.

Survey: Most small retailers are digital-tool hungry

May 8, 2018

The small to mid-size retail business understands the importance of marketing but typically don't have tremendous resources and are "hungry" for tools to drive…

Mobile wallets: What's stopping retail consumers from jumping on the bandwagon

by Will Hernandez — Editor, NetWorld Media Group

A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a…

Retail closings may be on record-setting pace

April 20, 2018

Retail closings this year may prove to be a record-setter in regard to storefront square footage, according to a CNBC report.

Mobile scan-and-go shopping: Future of retail is on

Julian Wallis, retail director at Rambus, believes that retailers that invest in the right in-store digital initiatives will be able to separate themselves…

Study: Consumers don't mind sharing data for a better retail customer experience

April 18, 2018

Nine out of 10 consumers are okay with brands knowing more about them if it helps deliver a more rewarding and satisfying shopping experience.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…

Survey: Consumers want Amazon-like store experience

April 16, 2018

Consumers, especially millennials, are increasingly expecting an "Amazon-like" experience when in a retail store environment and that means retailers need to…

5 ways AI can do the heavy lifting in the retail customer experience

Katrina Gosek, senior director, digital customer product strategy at Oracle, explains why success in the next era of retail won't come from adding the latest…

Nordstrom launches men's store in Manhattan

April 12, 2018

History is being made this week as Nordstrom's launches its first-ever Manhattan, New York store.

4 trends retailers should be prepared for this year

Kurt Heinemann, CMO at Reflektion, shares his insight on what he expects will be the important retail trends in 2018 and beyond.

What apocalypse? Why we're going through a retail Ragnarök

Glenn Shoosmith, CEO and founder of BookingBug, says the clearest evidence that there is no retail apocalypse is the fact we're seeing some of the most…

Survey: Very few consumers report excellent customer service

March 30, 2018

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…

Where have all the toy stores gone?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As Toys R Us shutters, and the Sears catalog collects dust in the archives of marketing, one wonders where the next generation of moms, dads, aunts, uncles…

Retail jobs grew by 46,000 in February

March 28, 2018

The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry…

Consumers love interactive content, reveals report

March 27, 2018

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…

Easter spend expected to be very robust

March 26, 2018

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and…