Examining the online apparel retail customer experience

Brooke Patton, research content specialist at GutCheck, offers insight on the retail apparel industry which is straddling an omnichannel landscape and how it…

Consumer spend remains on a growth path

September 7, 2018

Consumers are still spending and the activity is driving robust economic growth.

Survey: Keeping up with change, customer needs are big retail challenges

September 6, 2018

Striving to meet, and exceed, the retail customer’s expectations and keeping up with change is the top challenge retailers are facing today, according to a new…

Retail innovation report offers insight on in-store tech transformation

Ed King, co-founder, HighStreet Collective, shares insight from the Retail Innovation Radar report which provides data on technologies retailers should…

Retailers see a rosy online revenue path ahead

September 3, 2018

An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…

As school starts shoppers still in back-to-school shopping mode

August 31, 2018

As classes start up, shoppers are not done with back-to-school shopping, according to a National Retail Federation and Prosper Insights & Analytics report.

Consumer love for mobile apps on the rise

August 28, 2018

Consumers are downloading retailer mobile apps at double the pace and conducting more in-app purchases, according to a new Synchrony study.

Amazon Prime Day shoppers spending more, electronic top product focus

August 17, 2018

A new survey on shopping activity and behavior during the Amazon Prime Day event reveals consumers are spending more during the summer event, planning more and…

Retailers seek redeveloped public spaces in new shopping environment

Michael Kaiser, principal, director of design at the Beck Group, outlines how fewer people are visiting the malls due to the speed and convenience of online…

Streamlining can save millions for retailers, claims study

August 3, 2018

Retailers can boost sales by 3.7 percent by enacting strong compliance initiatives and streamlining complex store communications, according to a study…

Going to the mall? Prime parking may cost you

August 3, 2018

One of the most irritating aspects of shopping at the mall may soon be eliminated, but there will be a price to pay.

The death of retail or a retail renaissance: Which is it?

Funda Denizhan, consultant manager, Valtech Sweden, provides insight on the retail renaissance and the success factors driving it.

Family shopping drives back-to-school spend, reveals research

August 2, 2018

The families that do back-to-school shopping together spend more than a mom or dad would spend on their own, according to the annual Citi Retail Services…

Will fashion trucks be the next retail trend?

Taking their cue from their food truck brethren, fashion trucks are mobile boutiques that have the option to travel from one location to another, opening their…

Back-to-school shopping will see an increase this year, reveals survey

July 31, 2018

Consumer confident, the federal tax reform and technology are cited as the reasons consumers are likely to spend more this year on back-to-school shopping.

UPS mulling hefty package delivery service option

July 25, 2018

The United Parcel Service is reportedly in talks with a trucking outfit regarding an at-home delivery option for big, bulky products.

Amazon Prime Day boosts overall online sales, retail activity

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Even if competing retailers don’t hold special sales on Amazon's Prime Day, increased consumer activity is likely helping the bottom line for any and all…

Lions of retail: 8 surprising brands coming on strong In 2018

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson takes a look at eight emerging or taken-for-granted brands roaring against the competition.

Technology playing starring role in better customer experience, claims report

July 11, 2018

Technology is becoming a more prominent aspect in shopping and dining and its success, as well as failure, is impacting the customer experience.

Human nature big factor in retail customer loyalty, claims study

July 6, 2018

Creating an emotional connection with the customer can pay off for retailers as it drives deeper loyalty as well as increased customer retention and consumer…