Americans increasingly want stores closed on Thanksgiving

November 12, 2018

A survey reveals close to 50 percent of American consumers are in favor of retailers closing on Thanksgiving and will not be shopping on the holiday before…

Adobe expects record $124B in online shopping due to mobile ordering

November 9, 2018

Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in U.S., this season with a record Cyber Monday in the…

Intelligent enterprises are on the rise

November 7, 2018

Intelligent enterprises, defined as those connecting the physical and digital environment, have doubled in just one year.

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…

Click and collect still emerging in retail segment

November 2, 2018

Just 37.6 percent of retailers are offering click and collect capability to consumers, according to OrderDynamics' research report, Omni-2000 Research: Global.

Survey: Younger shoppers hitting brick-and-mortar retailers, older consumers jumping online

October 31, 2018

Millennials are increasingly shopping at brick-and-mortar stores while older consumers are gravitating to online stores to shop, according to a new Euclid…

China's online retail sales on healthy growth track

October 26, 2018

Chinese retail e-commerce sales hit the $1 trillion mark in 2017, according to Digital Commerce 360 data.

The deterrents hurting online retail

Ohad Hagai, senior vice president, marketing, at Namogoo, offers insight on a recent Namogoo survey regarding the many distractions competing for retail…

Report shows strong consumer demand for digital payments

October 17, 2018

Digital payments are experiencing a boom, according to the World Payments Report 2018 launched today by Capgemini and BNP Paribas.

Guatemala drives tourism with AR campaign

by Bradley Cooper — Editor, Connect Media

The Tourism Board of Guatemala is looking to boost tourism with an experiential augmented reality campaign. The board partnered with JCDecaux Airport Paris, a…

Product cost, retail location key drivers in consumer shopping

October 3, 2018

A Uberall study of 1,000 U.S.-based smartphone users reveals 58 percent say cost is prime reason for brick-and-mortar store choice, and store location came in…

Study: Holiday sale event spurs more consumer spend

October 1, 2018

A new Blis research report on U.S. consumer shopping plans reveals 57.7 percent will do most holiday shopping online with nearly 40 percent hitting…

Survey: In-store still most popular place for consumers

September 28, 2018

Shopping in-store is the most popular retail customer experience and a retailer having the right product in stock is a key need for consumers, according to the…

Why a retail 'second sale' is more critical than a new customer acquisition

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why acquiring a retail sale today does not ensure retention as second-time retail buyers are actually more valuable and more…

Good number of Gen Z shoppers like brick-and-mortar more than online retail

September 27, 2018

While e-commerce may be exploding a new Profitect survey claims 42 percent of Gen Z shopers (those ages 18-22) like hitting a retail store versus an online…

Why every retailer needs to be a watering hole organization

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains, with tons of examples, how successful retailers taking a 'watering hole' strategy to customer service and experience are winning and…

Halloween spend projected to hit $9B

September 25, 2018

This year consumers will spend just under what they did last year when it comes to Halloween shopping, hitting about $9 billion, according to the National…

Adults willing to trade money, data for a better customer experience

September 25, 2018

More than half, 53 percent, of U.S. adults are willing to share their personal data with a company that uses such data for personalization, according to a…

Retail customers love transparency, reveals report

September 24, 2018

Retail, grocery and restaurant consumers love transparency so much it can result in a stronger brand loyalty, according to The Transparency Imperative report…