ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Business owners optimistic on economy but keeping a tight hold on surplus spend

October 16, 2015

Nearly double the number of small business owners are feeling good about the economy than a few years ago.

Should we make the holiday shopping season a 365-day effort, or not?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

The elements that matter most in the retail customer shopping experience

There are four key shopping customer experience elements, out of 27 tested, that rose to the top in a recent study.. Can you guess which took top ranking?

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

Holiday shoppers not so confident in Black Friday sales, shopping early this year

October 12, 2015

Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.

The retail consumer in 2020: Older, a bit frugal yet mostly optimistic

October 7, 2015

The retail consumer will most likely be female, older, living in a smaller household than today and likely living on their own come 2020.

Report: Small business owners not concerned with competing with national brands

October 6, 2015

The top concerns for merchants are competing small businesses, changing EMV requirements as well as the overall state of the economy and how it will impact…

From baby shoes to custom shoes in supply chain reliability

by Tom Redd — Global Vice President, Strategic Communications SAP, SAP

Our version of the supply chain today has become much more complex. Along with this complexity, the role of supply chain management (SCM) has increased in…

Pop-ups: From temporary to trendsetting.

by Ethan Whitehill — CEO, two west inc

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Retailers share smartphone apps they find invaluable

September 30, 2015

A good work-life balance is key when you're a retail business owner. Find out which apps are helping retailers with that goal.

Consumers shopping more and that's a good omen as holiday season looms

September 29, 2015

Consumers are spending more thanks to lower gas prices, increased hiring and wages.

Will the future of retail be place, purple fairy dust or prime?

by Chris Petersen — Owner, IMS

The battle for core customers is heating up on many fronts

The Irish are here, the Irish are here and why US retail should be worried

September 23, 2015

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…

FTC chief not too happy about Staples-Office Depot deal, claims report

September 23, 2015

Megamerger doesn't seem to have federal regulator support but final decision not due until mid October.

GE hires new marketing chief in move to be a digital brand

September 23, 2015

Corporate leadership shuffle reflects shift in marketing focus.

Creating a personal experience: Misconceptions, why data is a critical element

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…

Retailers not too knowledgeable about top shoppers reveals new survey

September 21, 2015

Insightful and useful information on loyal consumers is lacking, reports new study.

Holiday shopping season underway but big consumer wave hasn't hit just yet

September 18, 2015

The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with…