CETW12: Zebra demos on-demand gift card kiosk

CETW12: Zebra demos on-demand gift card kiosk

Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

RAMP: Getting customer feedback without boring surveys

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers open-ended questions. It allows them to respond in free-flowing speech as opposed to taking...

Kony explains its mobile application platform

Kony explains its mobile application platform

Mobile Payments Today spoke with Chris Dean from Kony at the recent Retail RAMP conference in Chicago. Chris talked about the company's mobile application platform and how retailers can use it to build out their mobile channel. 

CETW12: Digiboo kiosk offers new way to download movies

CETW12: Digiboo kiosk offers new way to download movies

Jeff Karbowiak, COO of Digiboo, spoke with KioskMarketplace.com at the PFU booth at CETW March 29, 2012 in San Francisco about his new kiosk solution that allows customers to rent or buy movies. PFU manufactured the kiosks.

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

Touch demos solution that connects tablets, digital signs

Touch demos solution that connects tablets, digital signs

Touch Revolution's Gene Halsey chats with KioskMarketplace.com about the company's solution allowing customers to interact with digital signs that can send their service requests to employees carrying tablets.

CETW12: NCR & Screenreach, integrating mobile in retail digital signage and kiosks

CETW12: NCR & Screenreach, integrating mobile in retail digital signage and kiosks

NCR Retail showcased its new joint effort with Screenreach that merges digital signage and mobility in retail at this year's spring Customer Engagement Technology World show in San Francisco. NCR's Donna Stevens, product line director for self-service kiosk and digital...

CETW12: RewardMe takes loyalty mobile

CETW12: RewardMe takes loyalty mobile

RewardMe is a new loyalty program that uses an iPad kiosk to register users via cellphone numbers. RetailCustomerExperience.com's Cherryh Butler interviewed one of the platform's creators, Jun Loayza, at Customer Engagement Technology World in San Francisco.

NRF 2012: Tools to get more from the retail floor

NRF 2012: Tools to get more from the retail floor

SMS (Store Management System) believes retailers overestimate floor traffic and the percent of it they sell. Analytics and resulting strategies can increase ROI on existing customers, saving the cost of bringing in new ones.

GlobalShop 2012: Vislogix intros EZ Touch Window

GlobalShop 2012: Vislogix intros EZ Touch Window

Vislogix discusses its EZ Touch Window, a transparent solution that can be put on any existing glass, including a window, allowing patrons outside to interact with it on the street. The technology can also be integrated into a kiosk.

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

GlobalShop2012: Gesture Interactive digital sign

GlobalShop2012: Gesture Interactive digital sign

At GlobalShop 2012 in Las Vegas, STRATACACHE CEO Chris Riegel demonstrates the company’s new Gesture Interactive digital solution that gives retailers a way to grab the attention of shoppers.

GlobalShop 2012: Kiosk recognizes age, gender

GlobalShop 2012: Kiosk recognizes age, gender

Alan Foshay, vice president of business development for Rapid Displays, discusses the company's debut of its new intelligent shopper recognition software platform that identifies gender and age group. The software can be integrated into a kiosk to allow retailers to identify who is viewing their ads and tailor the message accordingly.

GlobalShop 2012: DSA|Phototech launches LCD Digital Bundle

GlobalShop 2012: DSA|Phototech launches LCD Digital Bundle

Tom Hernandez, the digital media marketing director for DSA|Phototech, chats about the company's new bundled digital signage solutions designed for easy install in retail environments.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

NRF 2012: Reducing shrink for high-loss items with kiosks

NRF 2012: Reducing shrink for high-loss items with kiosks

ZoomSystems showed two automated retailing solutions at NRF 2012 designed to prevent the theft of small, high-dollar items like razor cartridges. The aisle- and shelf-friendly kiosks require customers to pay for the items at the point-of-purchase before they are dispensed.

NRF 2012: Interactive signage with a brand focus

NRF 2012: Interactive signage with a brand focus

Geoffrey Bessin with IntuiLab talks about the importance of integrating the look and feel of a brand with the look and feel of interactive digital signage. Mere cookie-cutter applications don't cut it, he says.

NRF 2012: The ins of visual in-store customer analytics

NRF 2012: The ins of visual in-store customer analytics

Andy Talbot, CEO of LightHaus Logic, talks about the functionality of visual analytics--those of systems generally as well as those of LightHaus--in this in-depth interview taken at retail's Big Show.

NRF 2012: StoreBOT, an automated retailing kiosk

NRF 2012: StoreBOT, an automated retailing kiosk

KIOSK Information Systems used NRF 2012 to show StoreBOT, a kiosk designed for the instore sale and dispensing of high-shrinkage items.

NRF 2012: The 360-degree scanner evolves

NRF 2012: The 360-degree scanner evolves

At retail's Big Show, Wincor Nixdorf showed the lastest generation of its flagship self-checkout unit.

NRF 2012: Foresee-ing the customer experience

NRF 2012: Foresee-ing the customer experience

Analytics company Foresee discussed how software and metrics can help retailers eliminate the guesswork from evaluating their performance with shoppers.

NRF 2012: Is PCI fundamentally inadequate?

NRF 2012: Is PCI fundamentally inadequate?

Representatives of one NRF exhibitor have launched an Occupy PCI movement, saying their holistic approach provides better data security.

NRF 2012: Phone charging as bait for digital signage

NRF 2012: Phone charging as bait for digital signage

NEC's Rich Ventura talks about his company's combination phone-charging kiosk and digital sign with interactive messaging. Applications include retail, foodservice venues and more.

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