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Retail CX

Retail CX

Our Special Report on Customer Experience For Retail helps you navigate the state of the retail CX. More importantly, it uncovers exciting new opportunities -- and details clear steps to success.

Type: Special Report

Sponsor: Kustomer Inc.


ATM Security in a Fraud Prone Landscape

ATM Security in a Fraud Prone Landscape

While card fraud and skimming at ATMs remains low, continuing card and customer information compromises at major retailers have created a new focus on payments security for consumers.

Type: White Paper

Sponsor: FCTI Inc


Making the Right Choice for Your ATMs: In-House Versus Turn-Key Operations

Making the Right Choice for Your ATMs: In-House Versus Turn-Key Operations

For many retail and event locations, ATMs are an essential feature. But how do current ATM models work in the future digital and surcharge-free?

Type: White Paper

Sponsor: FCTI Inc


Creating Conversations with Digital Signage

Creating Conversations with Digital Signage

It’s no longer enough to display flashy content on a digital screen. To be effective, that content must engage viewers and encourage them to act.

Type: White Paper

Sponsor: media mea LLC


Shopper Loyalty Survey Results

Shopper Loyalty Survey Results

New research reveals shopper requirements for today’s loyalty programs.

Type: White Paper

Sponsor: CodeBroker


How to Evaluate SMS Marketing Solutions for your B2C Enterprise

How to Evaluate SMS Marketing Solutions for your B2C Enterprise

What marketers need to know to choose the right solution to drive sales and ROI .

Type: White Paper

Sponsor: CodeBroker


The Expert Guide to Mobile Loyalty Sign-Up and Engagement

The Expert Guide to Mobile Loyalty Sign-Up and Engagement

Expert tips to strengthen your loyalty program with mobile

Type: White Paper

Sponsor: CodeBroker


Digital Transformation -
The Power of Physical to Digital Loyalty

Digital Transformation - The Power of Physical to Digital Loyalty

Research from retail analyst EKN helps loyalty marketers understand loyalty program digital transformation.

Type: White Paper

Sponsor: CodeBroker


Interactive Trade Show Exhibits: Decrease Production Time and Cost while Increasing Interactivity

Interactive Trade Show Exhibits: Decrease Production Time and Cost while Increasing Interactivity

2 Fish Company was enlisted by Yanfeng Automotive Interiors to pursue an ambitious project: the construction of an interactive touch screen system as part of a massive trade show booth for the 2017 North American International Auto Show.

Type: Case Study

Sponsor: IntuiLab


Digital Signage in the Hotel Industry

Digital Signage in the Hotel Industry

Digital signage applications are spreading throughout hotels, from the lobby to the conference center to the room. Learn about new concepts for informing and engaging hotel guests through digital signage, and how to make the network work for the hotel.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Capabilities of Audience Analysis

Capabilities of Audience Analysis

Digital displays now come equipped with audience measurement technology which allows for collection of user data and customization of content without the need for purchasing or installing additional components.

Type: White Paper

Sponsor: media mea LLC


Valletta 2018 CultUral Programme Engages Festival Goers with Interactive Display

Valletta 2018 CultUral Programme Engages Festival Goers with Interactive Display

media mea would like to announce the deployment of 10 MECO 70” Outdoor Interactive Kiosks into Valletta, Malta.

Type: Case Study

Sponsor: media mea LLC


Digital Transformation - Optimized User Experience & Application Performance

Digital Transformation - Optimized User Experience & Application Performance

A recently completed study by EIQ Research and InfoVista found that while the top two business challenges enterprises face on their digital transformation journey are business agility and cloud migration, they almost universally believe their WANs cannot currently meet those demands. View the infographic to learn more!

Type: Infographic

Sponsor: InfoVista


Dixons Carphone

Dixons Carphone

Imagine innovative apps on an in-store wireless tablet. They smoothly guide the sales journey, offer persuasive proof points and find deals to match customers' exact needs. Now suppose that setup needs more bandwidth than is available to many stores and there's no time for a network upgrade. Dixons Carphone used Ipanema..

Type: Case Study

Sponsor: InfoVista


Foundation for Digital Transformation - Optimized User Experience & Network Readiness

Foundation for Digital Transformation - Optimized User Experience & Network Readiness

A recent IT executive survey conducted by EIQ for InfoVista revealed that while consumer industries pay attention to digital transformation initiatives, they need to place equal importance on backend processes and tools to support digital transformation. These process include network readiness, cloud migration, and security.

Type: Special Report

Sponsor: InfoVista


KBC Bank Increases Productivity & Reduces Costs with Skype for Business

KBC Bank Increases Productivity & Reduces Costs with Skype for Business

With Ipanema, KBC delivers excellent quality of experience to Skype for Business and Microsoft Office 365 users, increasing productivity and reducing telecom costs by 20%. Strong user adoption resulted in supporting 140k sessions a week across 15k users and boosted teleworking capability.

Type: Case Study

Sponsor: InfoVista


[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

[WEBINAR] Scaling Your Business: How Soccer Express Grew 25% in 2017

In this webinar Andrew Veer, COO of Soccer Express, shares more on how a unified cloud platform has revolutionized the customer experience and fueled explosive growth for his company. Download now!

Type: Webinar

Sponsor: NetSuite, Inc.


Social Media Wall for Lingerie Retailer goes up in Half the Time

Social Media Wall for Lingerie Retailer goes up in Half the Time

Learn how the digital agency delivered an innovative and complex social media display solution in a portion of the time with the IntuiFace interactive app building tool. The no-coding-necessary design tool allowed the digital design team to deliver a flawlessly performing, engaging display in half of the time originally projected.

Type: Case Study

Sponsor: IntuiLab


Christmas Self-Service Kiosk Magic: Transforming Idle Waiting Time to Active Shopping Time

Christmas Self-Service Kiosk Magic: Transforming Idle Waiting Time to Active Shopping Time

Learn how self-service kiosks increase customer spend and significantly enhance customer service at a shopping mall during the Christmas holiday season.

Type: White Paper

Sponsor: Qwick Media, Inc.


[WEBINAR] How to Deploy Outdoor Digital Signage Successfully

[WEBINAR] How to Deploy Outdoor Digital Signage Successfully

In this webinar, experts from Intel share digital signage market trends. IBASE experts too share how to deploy outdoor digital signage successfully. Download now!

Type: Webinar

Sponsor: IBASE Technology USA


Click and Collect: A $42B Opportunity in the US

Click and Collect: A $42B Opportunity in the US

Find out about different models of Click and Collect, their strengths and weaknesses, and which one is likely to be the next big wave in North America. Get a snapshot about statistics and outlook on the market.

Type: White Paper

Sponsor: Qwick Media, Inc.


Connecting with Customers with New Digital Tools

Connecting with Customers with New Digital Tools

Electronics retailers are leveraging digital displays and other technological tools to create a deeper bond with shoppers.

Type: White Paper

Sponsor: LG Electronics USA, Inc.


The Evolving Check-Out Lane

The Evolving Check-Out Lane

Mobile Point of Sale capabilities are helping to reshape the checkout experience.

Type: White Paper

Sponsor: InVue


Instantly-Mobile Kiosks: Security Meets Convenience

Instantly-Mobile Kiosks: Security Meets Convenience

Tablet kiosks are adding a new dimension to the customer experience, but unlocking their full potential requires liberating them from their mount.

Type: White Paper

Sponsor: InVue


[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond

[WEBINAR] Why Artificial Intelligence (AI) Is Essential to Your Customer Care Strategy in 2018 and Beyond

In this webinar, Mark Beccue, Principal Analyst at Tractica, and Jane Price, VP of Marketing at Interactions, host an interactive dialog that examines how AI is being implemented in the retail customer care space. Download now!

Type: Webinar

Sponsor: Interactions LLC


[WEBINAR] How Global Brands are Using Mobile to Improve Frontline Execution

[WEBINAR] How Global Brands are Using Mobile to Improve Frontline Execution

In this webinar, we discuss the challenges of executing in foodservice, retail, and hospitality environments. Using Compass Group’s success story as an example, we share how global brands can leverage mobile apps to improve frontline performance. Download now!

Type: Webinar

Sponsor: Nudge Rewards


ZIVELO: Wayfinding

ZIVELO: Wayfinding

NAVIGATE YOUR WORLD WITH WAYFINDING KIOSKS FROM ZIVELO™

Type: Infographic

Sponsor: Zivelo LLC


ZIVELO: What is an Interactive Kiosk?

ZIVELO: What is an Interactive Kiosk?

What is an Interactive Kiosk? 

Type: Infographic

Sponsor: Zivelo LLC


An Integrated Network of Powerful Self-Service Solutions

An Integrated Network of Powerful Self-Service Solutions

We build touchscreen kiosks, infuse our software, integrate with your backend, support each step, and offer full warranty for the lifetime of the product. All our products are capable of functioning together as a unique self-service system to deliver the best possible service to your clients.

Type: Infographic

Sponsor: Qwick Media, Inc.


Bringing E-commerce Like Capabilities to Brick-and-Mortar Stores for Shopper Engagement

Bringing E-commerce Like Capabilities to Brick-and-Mortar Stores for Shopper Engagement

Brick-and-mortar retailers could slow the erosion of their businesses by e-commerce platforms if they had better ways to understand shopper behavior and increase the probability of sales. The key is getting shoppers engaged with the store and brand, and borrowing on some of the techniques used by online platforms.

Type: White Paper

Sponsor: ComQi, Inc.


ComQi helps Hudson Group’s World Duty Free stores “Take Flight” at  Detroit Metropolitan Airport

ComQi helps Hudson Group’s World Duty Free stores “Take Flight” at Detroit Metropolitan Airport

Hudson Group, one of the largest travel retailers in North America, has deployed a diverse set of dazzling digital displays at one of America’s busiest airports aimed at energizing the large store and driving sales and promotions, as well as adding to the customer experience.

Type: White Paper

Sponsor: ComQi, Inc.


Retail Displays Remain Relevant

Retail Displays Remain Relevant

Although online shopping may be changing the retail landscape, there’s no substitute for the ability to touch a product before buying.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


Audience Engagement in Digital Media

Audience Engagement in Digital Media

Enhancing audience engagement nowadays is critical, because engaged users are more likely to trust a specific brand. They often pass through the same route or location on their way to work in the morning, back home in the evening or throughout the weekend.

Type: White Paper

Sponsor: media mea LLC


Self-Service Kiosks that Bring You Business Not Make You Busier

Self-Service Kiosks that Bring You Business Not Make You Busier

Take a quick look at various interactive self-service kiosks by Qwick Media and empower your business with powerful solutions that generate business.

Type: Infographic

Sponsor: Qwick Media, Inc.


L’Oréal Reinvigorates Brand Image with Digital Signage

L’Oréal Reinvigorates Brand Image with Digital Signage

Digital signage enables L’Oreal to promote its image as a fresh, energetic, and technologically advanced brand, distinguishing it from other brands.

Type: Case Study

Sponsor: Advantech Corp


Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage

Increasing Retail Brick-and-Mortar Traffic With Innovative Digital Signage

The purpose of this paper from LG is to present ideas for enhancing the retail in-store experience to fuel customer obsession via innovative digital signage.

Type: White Paper

Sponsor: LG Electronics USA, Inc.


The Gift of Wow – Preparing Your Store for the Holiday Season

The Gift of Wow – Preparing Your Store for the Holiday Season

Today’s consumer expects a flawless shopping experience. So how do you wow a customer that already has soaring expectations? Here are three steps to prepare your business for this season’s holiday shopper, and beyond.

Type: White Paper

Sponsor: NetSuite, Inc.


Streamlining Unified Commerce Complexity

Streamlining Unified Commerce Complexity

Achieving a unified commerce platform requires a fundamental shift away from inward-looking systems and focuses instead, omnichannel commerce requires retailers to be outward looking, to focus on customer needs, wants and behaviors.

Type: White Paper

Sponsor: NetSuite, Inc.


Strategies for Maximizing Mobile Point-of-Sale Technology

Strategies for Maximizing Mobile Point-of-Sale Technology

Mobile point-of-sale (mPOS) goes beyond mobile check out. Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.

Type: White Paper

Sponsor: NetSuite, Inc.


Retailers Blueprint for Success - Enabling Great Customer Experiences

Retailers Blueprint for Success - Enabling Great Customer Experiences

Examine the common challenges holding retailers back and the five customer-focused commerce musts to building a unified customer experience.

Type: White Paper

Sponsor: NetSuite, Inc.


Build the Foundation for Great Customer Experiences

Build the Foundation for Great Customer Experiences

The innovation disruptors bring requires a key strategy: put the customer at the center of your business and deliver great experiences to them. Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.

Type: White Paper

Sponsor: NetSuite, Inc.


3 Critical Components to Achieving the Perfect Order

3 Critical Components to Achieving the Perfect Order

Delivering the perfect order requires a delicate balance of inventory visibility, routing logic and strategies for dealing with exceptions. Explore the 3 critical components to delivering the perfect order.

Type: White Paper

Sponsor: NetSuite, Inc.


@Consumer-2-Consumer Marketing: Integrating User-Generated Content in your #CustomerExperienceStrategy

@Consumer-2-Consumer Marketing: Integrating User-Generated Content in your #CustomerExperienceStrategy

See why user-generated content is a must for your in-store displays and find out how to increase social engagement with your brand while creating guest experiences that cannot be forgotten.

Type: Infographic

Sponsor: media mea LLC


180-yr old Spectator Seating Company Cheers on Employee Engagement

180-yr old Spectator Seating Company Cheers on Employee Engagement

Hussey Seating, a 180-year-old, sixth-generation family owned seating solutions company, installs Mvix digital signage solutions to enhance employee engagement.

Type: Case Study

Sponsor: Mvix


Making the Move to Immersive Retail

Making the Move to Immersive Retail

Retailers large and small have long relied on in-store advertising and signage to attract customers, promote individual products and product lines, and highlight sales and other offers.

Type: White Paper

Sponsor: NEC Display Solutions


When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

When Technology & Customer Experience Collide: Paving the way for self-serve and ordering kiosks

People are integrating technology into their everyday lives with increasing frequency and confidence. Today’s always-on, hyper-connected, technology-filled lifestyle has influenced consumer expectations and challenged businesses in nearly every industry.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


SafePoint® - Superior Cash Management

SafePoint® - Superior Cash Management

As the undisputed specialist at managing cash in society, Loomis helps you focus on managing your businesses with innovative solutions like SafePoint®—a complete solution configurable to your needs, without any upfront costs for hardware or software installation.

Type: White Paper

Sponsor: Loomis


Seamless Cross-Channel Sales: Knowing Customers at Every Touchpoint

Seamless Cross-Channel Sales: Knowing Customers at Every Touchpoint

The first step in creating a compelling retail multichannel experience is to truly know your customer.

Type: White Paper

Sponsor: Pitney Bowes


G&J Acquisitions Cuts Cost by 50% with SafePoint

G&J Acquisitions Cuts Cost by 50% with SafePoint

The SafePoint® solutions from Loomis are designed to save retailers time and money while enhancing the security of a store and its employees. SafePoint® eliminates 60% of the risk and labor associated with counting and handling cash manually.

Type: Case Study

Sponsor: Loomis


Kwikee Mart  Grows with the Loomis SafePoint® Solution

Kwikee Mart Grows with the Loomis SafePoint® Solution

Kwikee Mart is a small chain of convenience stores throughout California’s San Jose and Napa Valley. When Kwikee Mart Owner Satindar Dhillon started planning for store expansion, he knew they would need a more secure way for owners to transport money from the safe to the bank.

Type: Case Study

Sponsor: Loomis


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