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CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

CX Case Study – Improving NPS to Increase Average Transaction Value | Intouch Insight

Read this customer experience case study to learn how ABC Fine Wine & Spirits improved NPS and the effect it had on their average transaction value.

Type: Case Study

Sponsor: Intouch Insight


CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

CX Case Study – Increasing CSAT Survey Response Rate by 10x | Intouch Insight

Read this customer experience case study to learn how a leading beer retailer increased their CSAT survey response rate by 10x

Type: Case Study

Sponsor: Intouch Insight


Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Data Breaches: Spotlight on the Malware Menace | Ransomware | Security | POS | Hospitality | Retail

Research puts the top three industries targeted by malware as accommodation and food services, public administration and retail. This infographic gives key insights into how malware is being used by criminals to target the point-of-sale and how this phenomenon shows no signs of waning.

Type: Infographic

Sponsor: TNS, Inc.


Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Revealed! The Industries Falling Victim to Data Breaches | Retail | Hospitality | Financial | POS | Security

Data breaches are plaguing all industries globally, but some are more affected than others. This infographic from TNS looks at some of the differences, including how attractive payments-related data is to criminals targeting different sectors.

Type: Infographic

Sponsor: TNS, Inc.


How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

How to Select a Customer Experience Platform for Maximum Impact | Intouch Insight

An effective customer experience (CX) approach pays for itself by creating significant opportunities for profit and growth. This whitepaper will show you what to look for when selecting a customer experience management platform. Download the free white paper today.

Type: White Paper

Sponsor: Intouch Insight


Chrome for Digital Signage

Chrome for Digital Signage

Chrome is quickly taking its place as the operating system of choice when it comes to managing a digital signage network.

Type: White Paper

Sponsor: Right Media Solutions


Self-Service Kiosks: Improving Sales Through Consumer Convenience

Self-Service Kiosks: Improving Sales Through Consumer Convenience

Learn why retail, airlines, hospitality and many other industries have moved towards a self-service kiosk system; and as a result saved millions in operational costs.

Type: White Paper

Sponsor: Advantech Corp


The ROI for QSR Restaurant Kiosks

The ROI for QSR Restaurant Kiosks

Self-Order kiosks are all the rage for quick-service restaurants. But are they living up to the hype?

Type: White Paper

Sponsor: ZIVELO LLC


Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

Are Cloud and IoT Environments Allowing Cybercriminals to Infiltrate Networks? | Data Breaches | Security | Payments | POS

While the expanding range of Internet-of-Things (IoT) enabled devices and cloud services is meeting consumer demand, are these technologies creating undefended gaps in security for cybercriminals to exploit? This infographic looks at whether this is a real concern.

Type: Infographic

Sponsor: TNS, Inc.


Taking Experiences to New Heights with Intuiface

Taking Experiences to New Heights with Intuiface

An estimated five to six hundred thousand visitors stop by to explore the Museum of Flight each year. The astonishing aviation artifacts paired with some of the most knowledgeable tour guides, many of whom served as pilots in World War II and now act as volunteers, attract flight enthusiast from all over the world.

Type: Case Study

Sponsor: Intuiface


Disputing Chargebacks: A Guide for eCommerce Merchants

Disputing Chargebacks: A Guide for eCommerce Merchants

In the competitive world of eCommerce, online retailers must provide an optimal customer experience or risk losing business. But many are seeing their hard-earned revenue fall victim to costly credit card chargebacks.

Type: White Paper

Sponsor: Riskified LTD


Building the Store of the Future Today

Building the Store of the Future Today

Retailers who focus on creating the “store of the future” need to be careful not to overlook the technologies that are available for deployment today.

Type: White Paper

Sponsor: ComQi, Inc.


Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Vital Insights into Biometric Payments Adoption | POS | PayTech | Biometrics | Fingerprint | Security | Technology

Biometric payments are poised for significant growth, but substantial consumer security concerns could put its future at risk, according to a new report from TNS. Discover that 15% of adults have made a biometric payment in the last year, including a quarter of 18-24 year olds, and many other vital insights by downloading your copy.

Type: Special Report

Sponsor: TNS, Inc.


Infographic Highlights Data Breach Variance Between Countries | POS | Security | Compromise | Retail | Trends

Infographic Highlights Data Breach Variance Between Countries | POS | Security | Compromise | Retail | Trends

86% of all data breaches occurred in North America according to new reports with 42% of compromises to the POS environment. Download our infographic to find out more about the latest patterns emerging and the European and Asia Pacific hotspots. These insights could prove extremely useful to your strategic planning.

Type: Infographic

Sponsor: TNS, Inc.


2018 Holiday Retail Outlook

2018 Holiday Retail Outlook

Reach more customers this holiday season and build lasting loyalty all year!

Type: White Paper

Sponsor: Alliance Data Systems, Inc.


Survey Helps Industry Understand Consumer Desire for Biometric Payments | POS | Retail | Quick Service | Mobile

Survey Helps Industry Understand Consumer Desire for Biometric Payments | POS | Retail | Quick Service | Mobile

An easy-to-read, quick and informative infographic which shares the interesting findings of a survey into customer attitudes to biometric payments. Learn how adoption varies between different age groups and genders, which countries are most keen and whether customers prefer payment by fingerprint, iris scanning or facial recognition.

Type: Infographic

Sponsor: TNS, Inc.


How to Plan and Measure the Success of a Kiosk Deployment

How to Plan and Measure the Success of a Kiosk Deployment

It’s very easy to get into the specifics of hardware and software capabilities and miss the big picture. This white paper contains key project planning tips to ensure that any kiosk project's goals can be met.

Type: White Paper

Sponsor: ZIVELO LLC


SD-WAN in (Relatively) Plain English

SD-WAN in (Relatively) Plain English

SD-WAN is converging with LTE to offer an all-around network solution for growing businesses. What does SD-WAN with LTE entail, and how can it help?

Type: White Paper

Sponsor: Cradlepoint


5 Step Guide to More Positive Reviews

5 Step Guide to More Positive Reviews

Contrary to what you may have heard or believe the power to gain more 5-star reviews is in your hands; it just takes looking over these 5 steps carefully and with much consideration to each point within. Keep in mind these are not complex tasks; merely ones that once you're in the habit of, they'll seem like second nature.

Type: Guide

Sponsor: ReviewPush


2018 Retail Customer Experience Top 100

2018 Retail Customer Experience Top 100

The 2018 Retail Customer Experience Top 100 report provides a clear picture of how consumers view retailers when it comes to meeting their needs, wants and expectations.

Type: Special Report

Sponsor: ReviewPush


Vital Data Breach Insights Reveal Latest Trends | Security | POS | Mobile | ATMs | Kiosk | Loss | Retail

Vital Data Breach Insights Reveal Latest Trends | Security | POS | Mobile | ATMs | Kiosk | Loss | Retail

As data breaches continue to occur, are criminals keeping to tried and tested means or adapting to new opportunities? This new infographic from TNS looks at the latest trends in data breaches. Download your copy now.

Type: Infographic

Sponsor: TNS, Inc.


Measuring the ROI and Staying Power of a Self-Order Kiosk Restaurant Deployment

Measuring the ROI and Staying Power of a Self-Order Kiosk Restaurant Deployment

Many major QSR’s have adopted self-service kiosk technology, but it’s difficult to know how to deploy, which products to deploy, the impact to restaurant operations, and to understand the Return on Investment and ancillary benefits.

Type: White Paper

Sponsor: ZIVELO LLC


The Present-Day Kiosk and Its Benefit to Today's Consumer

The Present-Day Kiosk and Its Benefit to Today's Consumer

Kiosks are an effective tool in branding efforts targeting the modern connected consumer. Offering customers everything from convenience to personalization, kiosks maximize the patron’s experience while delivering steady opportunities for a brand or retailer’s return on investment.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


University of Oregon 'Wired Humanities Projects' Navigates Experience Design with IntuiFace, Delivering Interactive Exploration for Museum Goers

University of Oregon 'Wired Humanities Projects' Navigates Experience Design with IntuiFace, Delivering Interactive Exploration for Museum Goers

University of Oregon Wired Humanities Projects teamed up with the University’s Museum of Natural and Cultural History’s (MNCH) staff to create a digital humanities “Navigating Knowledge” exhibition.

Type: Case Study

Sponsor: Intuiface


Retail Training Platfrom: Self-Guided Virtual Tour

Retail Training Platfrom: Self-Guided Virtual Tour

Easily build engaging content and impactful on-the-job training for quick and efficient employee onboarding that's available instantly on any mobile device.

Type: White Paper

Sponsor: Inkling


Coffee Hour Webinar with Love's

Coffee Hour Webinar with Love's

Looking to keep their 20,000+ employees out of the back room and on the store floor, Love’s turned to mobile-ready training guides to standardize operations across the US. Hear from Eric Roth, Head of Learning & Development at Love's, in this on-demand webinar.

Type: White Paper

Sponsor: Inkling


Vera Bradley Customer Story

Vera Bradley Customer Story

Vera Bradley's corporate team has saved 5 hours per week on drafting and sending communications to stores. In addition, they are seeing high adoption and usage rates among store employees.

Type: Case Study

Sponsor: Inkling


Store Communication & Execution Platform: Self-Guided Virtual Tour

Store Communication & Execution Platform: Self-Guided Virtual Tour

Connect your retail store teams with the resources they need to get work done right. Take a quick, self-guided tour of our retail platform.

Type: White Paper

Sponsor: Inkling


A Retail Operations Guide to Execution Success

A Retail Operations Guide to Execution Success

Learn three tips to improve productivity and promote flawless execution with your in-store employees.

Type: eBook

Sponsor: Inkling


Reimagining the In-Store Experience

Reimagining the In-Store Experience

Learn how you can enable your frontline workforce to deliver a personalized and unified experience that delights customers.

Type: eBook

Sponsor: Inkling


[WEBINAR] The Future of Retail: How to Empower Store Associates with Mobile Apps on iPad & Reinvent the In-Store Experience

[WEBINAR] The Future of Retail: How to Empower Store Associates with Mobile Apps on iPad & Reinvent the In-Store Experience

Download this webinar to listen in on a discussion with industry experts from Tulip Retail and CompuCom. We speak on how to transform and elevate the store experience by empowering store associates with mobile technology.

Type: Webinar

Sponsor: CompuCom Systems Inc.


How can Digital Signage Deliver Better Retail Experiences to Lift Sales?

How can Digital Signage Deliver Better Retail Experiences to Lift Sales?

Retailers are in a constant state of intense competition, not just with each other, but also with online retailers. They also struggle to reach distracted customers, who would rather look up deals on their smartphones than pay attention to advertisements. So with all the competition, how can retailers get an edge?

Type: White Paper

Sponsor: NEC Display Solutions


Moving from Static to Digital Signage

Moving from Static to Digital Signage

Static menu boards are on the decline as foodservice operators upgrade to digital signage solutions. Operators are looking to these state-of-the-art digital displays that boast visually appealing aesthetics, not to mention easy-to-update menu items, to help them compete in a crowded foodservice environment.

Type: White Paper

Sponsor: NEC Display Solutions


[WEBINAR] A Proven Approach to Interactive Signage Delivery

[WEBINAR] A Proven Approach to Interactive Signage Delivery

In this webinar, IntuiLab dicusses all the tools and guidance necessary to build a profitable and scalable interactive signage delivery business. Download now!

Type: Webinar

Sponsor: Intuiface


Why Marrying Digital Signage With Location Analytics Is A Winner

Why Marrying Digital Signage With Location Analytics Is A Winner

Digital signage is transitioning quickly from a nice-to-have to a must-have for bricks-and-mortar retailers, with an astonishing 40%-plus of retailers already using the technology in their stores.

Type: White Paper

Sponsor: ComQi, Inc.


Who is Driving Adoption of Card Payments at Unattended Terminals? | New Report | Mobile | Wearables | Digital Wallets | Trends | Survey

Who is Driving Adoption of Card Payments at Unattended Terminals? | New Report | Mobile | Wearables | Digital Wallets | Trends | Survey

70% of consumers want unattended terminals to accept both card and cash payments, and a significant number are willing to use wearable devices or digital wallets at these locations. Download our new report, which highlights the key findings of an independent survey TNS commissioned into non-cash payments at unattended terminals.

Type: Special Report

Sponsor: TNS, Inc.


Chargeback Resource Guide

Chargeback Resource Guide

When a cardholder sends a chargeback dispute to their bank, they are requesting that the cost of a transaction on their credit statement to be refunded to them. This is because they believe the transaction is invalid.

Type: White Paper

Sponsor: Clearent


Consumers Welcome New FinTech Payment Options at Unattended Terminals | Wearables | Digital Wallets | Mobile | Kiosk | Vending

Consumers Welcome New FinTech Payment Options at Unattended Terminals | Wearables | Digital Wallets | Mobile | Kiosk | Vending

A new survey commissioned by Transaction Network Services explores attitudes among US, UK and Australian adults to the use of new technology when making payments at unattended terminals. Find out how many use wearables and digital wallets at unattended POS terminals, such as kiosks, vending machines, meters and more.

Type: Infographic

Sponsor: TNS, Inc.


ZIVELO: Screen Size Matters!

ZIVELO: Screen Size Matters!

With larger, high-quality screens, customers engage more, creating an immersive sales experience. This leads to ordering higher-margin products and larger ticket sizes.

Type: Infographic

Sponsor: ZIVELO LLC


Tokenization vs. Encryption Cheat Sheet

Tokenization vs. Encryption Cheat Sheet

Tokenization and encryption are often mentioned together because they both cipher sensitive card data; however, they are not interchangeable terms.

Type: White Paper

Sponsor: Clearent


Survey Reveals Variations in Card Use at Unattended Terminals | Kiosks | POS | Meters | Vending

Survey Reveals Variations in Card Use at Unattended Terminals | Kiosks | POS | Meters | Vending

This infographic looks at the results of a survey, commissioned by TNS, which explores the attitudes to and willingness of adults to make card payments at a variety of unattended terminals. Download for insights into willingness to buy food/drink, clothing and electronics, as well as acceptance of a charge to make a card payment.

Type: Infographic

Sponsor: TNS, Inc.


The Curious Connection of Stage Lights  and Customer Engagement

The Curious Connection of Stage Lights and Customer Engagement

“By involving the client right up front, by being transparent throughout the process, ComQi builds trust with clients. We become trusted advisors ... and that’s when the magic happens.”

Type: White Paper

Sponsor: ComQi, Inc.


Small But Powerful - The New Retail Store

Small But Powerful - The New Retail Store

There’s no doubt that traditional retailing is facing many challenges these days, including e-commerce pressures, underperforming stores, and unwanted tenant leases.

Type: White Paper

Sponsor: ComQi, Inc.


New Video Wall Players Simplify Deployment

New Video Wall Players Simplify Deployment

Video walls are one of the most powerful communication methods in the marketplace, and new technology is making it easy for nearly any deployer to take advantage of their effectiveness.

Type: White Paper

Sponsor: IBASE Technology USA


Retail Business Solutions of the Future

Retail Business Solutions of the Future

The future of retail is all about personalized experiences.

Type: Case Study

Sponsor: Advantech Corp


How Measuring ROI for Digital Signage Accurately is Critical

How Measuring ROI for Digital Signage Accurately is Critical

Accurately measuring ROI for digital signage is critical both to justify the investment your business is making with a digital signage network and to make any adjustments to the deployment, content or other variables to maximize your network's impact once it's operational. Measuring ROI can also be complex.

Type: White Paper

Sponsor: NEC Display Solutions


Machine Learning for Retailers: Driving Results with Artificial Intelligence Tools

Machine Learning for Retailers: Driving Results with Artificial Intelligence Tools

Discover how machine learning is helping retailers analyze and improve business results with Synchrony insights.

Type: White Paper

Sponsor: Synchrony


The Synchrony Trend Spotter: Five Retail Trends to Watch in 2018

The Synchrony Trend Spotter: Five Retail Trends to Watch in 2018

Are you ready for what's next? Find out what the top five retail trends of 2018 mean for your business with Synchrony insights.

Type: White Paper

Sponsor: Synchrony


Five Essential Features Of A Secure POS Payment Device

Five Essential Features Of A Secure POS Payment Device

As the numbers on data breach statistics continue to rise, it is clear a new approach to data security is needed if organizations want to stay ahead of the attackers and more effectively protect their data, customer information, and bottom lines.

Type: White Paper

Sponsor: Advantech Corp


Piloting a Digital Signage Deployment

Piloting a Digital Signage Deployment

The benefits of digital signage compared with other forms of media are readily apparent, but how can a deployer ensure their network has maximum impact?

Type: White Paper

Sponsor: Right Media Solutions


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