Features
Retail brands concur: experimental 'phygital' store delivered proof of concept
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…
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The Fitting Room creates 'phygital' experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.
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TGI Fridays: It's all about the customer, customer journey
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to enhancing the customer experience the prime focus for TGI Fridays is on one thing and one thing only: the customer. Sherif Mityas, the brand's…
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Amazon Prime Day sets records once again
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.
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Live webinar: Making retail personalization a reality
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A one-hour live webinar event, on Tuesday, July 23, will provide retailers and brands with expert insight on how retail personalization must blend marketing…
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Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and…
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Pop-up stores, a direct engagement tool, gain interest
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.
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Cashierless stores? The jury's still out but self-service is coming despite challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.
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Customers embracing kiosks, but acceptance not uniform in all scenarios
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…
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Live webinar: Boosting the employee experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail, restaurant and service employees play a critical part in a rewarding customer experience and that's why the employee experience must be as fulfilling…
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Need new ideas? Panelists weigh in on stimulating creativity
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A panel during the Interactive Customer Experience Summit in Dallas offered several ideas that have been used to support innovation in the customer experience…
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Are you ready for AI? Pioneers share their insights
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Artificial intelligence offers many benefits, but businesses first need to understand what they want AI to help them accomplish, then make sure their…
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Urban Air CEO: Retail success is all about loving the customer
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…
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ICX Association honors cutting-edge customer experiences with Elevate Awards
by Christopher Hall — director, ICX Association
The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…
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7-Eleven taps menu boards to boost customer experience
by Bradley Cooper — Editor, Connect Media
Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…
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Cashless technology doesn’t cannibalize cash sales in automated retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and…
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, Connect Media
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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AI delivers benefits on all retail fronts, but journey takes courage and commitment
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
AI promises a world of benefits to retail, but learning how to use the technology requires a lot of background work to ensure the data is of high quality and a…
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Nike, Dick's Sporting Goods charge forward with customer personalization
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.
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Lowe’s CEO shares insight on honing employees as a strategic advantage
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Lowe's CEO Marvin Ellison made it his mission to create a successful team, which meant spending time with employees and establishing a personal rapport.
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