Year in Review: 5 insights on why data will remain critical in 2016

Dec. 22, 2015 | by Judy Mottl
Year in Review: 5 insights on why data will remain critical in 2016

Data, whether gathered through online marketing and customer feedback, or via mobile apps fostering customer-retailer communication, can provide deep insight on everything from purchase to consumer store behavior and shopping activity. It is the gold nugget when it comes to boosting and driving customer experience.

Throughout 2015 Retail Customer Experience provided news, expert insight and blogs from industry watchers on data-centric strategies, issues and challenges. Catch up on what’s been happening as data, specifically given the looming Internet of Things technology wave ahead, will prove even more critical for retailers in 2016.

Securing the retail experience: Tips to avoid the disastrous data breach
Retail Customer Experiencereached out to Michael Bruemmer, VP of consumer protection at Experian to get some expert insight on security basics that need to be in place and his view on how retailers are handling necessary and critical data security efforts.

Creating a personal experience: Misconceptions, why data is a critical element
Twoexperts offer up the challenges inherent in the strategy and misconceptions many retailers have regarding implementing a personal consumer experience.

Data analysis drives the interactive customer experience
Jeremy Sublett, software architect and co-founder of Composable Systems, talks mobile apps, custom business software solutions and business intelligence technology.

Poor inventory control equates to shopper disappointment, lost sales for retailers
A whopping 81 percent of consumers experienced an "out-of-stock," experience in the past 12 months, resulting in lost sales for retailers and lots of disappointment for in-store shoppers.

Beyond engagement: Top must-haves to drive customer experience forward
The customer experience doesn’t start and stop at your owned brand destinations. It continues on social channels, where you have no control on what data is shared shared. Customers post reviews, contact brands directly on social, and broadcast issues in status updates.


Topics: Consumer Behavior, Customer Experience, Customer Service, Data Security, Marketing, Merchandising, Mobile Retail, Omnichannel / Multichannel, Online Retailing, Point-of-Purchase / POP, Supply Chain, Trends / Statistics



Judy Mottl

Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter and connect on LinkedIn.

wwwView Judy Mottl's profile on LinkedIn

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