Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Catch up on informative retail CX webinar insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.

Look Back: Top retail customer experience blogs of 2023

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.

Look Back: Top retail CX stories of 2023

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…

Look Back: Top 2023 retail customer experience news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.

Catch up with the CX Innovator Podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…

Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

Decoding Gen-Z: 5 rules for retail success

by Daniel Brown — Editor, Networld Media Group

Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…

Top consumer trends for marketers this holiday season

Kassi Socha, director analyst in the Gartner Marketing practice, shares insight on how marketers can adjust to the changing landscape in retail for not only…

Talking With: Nikki Baird, VP of strategy, Aptos

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nikki Baird, VP of strategy at Aptos, share her insights on this year's holiday season and how retailer's will fare given the challenges they face.

Experts talk latest, greatest self-service technology

by Daniel Brown — Editor, Networld Media Group

Experts in a panel talk at this year’s Interactive Customer Experience Summit in Charlotte, North Carolina talked the evolution of self-service technology and…