Umpqua Bank reimagines the customer experience

Umpqua Bank reimagines the customer experience

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Free Webinar: How retailers can discover the key to seamless cross-channel

Free Webinar: How retailers can discover the key to seamless cross-channel

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple commerce channels can prove challenging. But as two Pitney Bowes experts reveal in a free webinar it can be done and done well.

Tips, insight on how to boost customer interaction

Tips, insight on how to boost customer interaction

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.

[Webinar] How to create the seamless cross-channel connection

[Webinar] How to create the seamless cross-channel connection

Today's shoppers browse online while checking out shelves and racks in brick-and-mortar retailers, so building loyalty and brand advocacy is challenging.

[Free webinar] How Express.com boosted site search conversions by over 18%

[Free webinar] How Express.com boosted site search conversions by over 18%

Express.com offers up insight on how it boosted its site search conversion rate.

How Express.com improved search conversions by 18%

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and business benefits.

United Airlines, Freebirds World Burrito share insight on location-based marketing

United Airlines, Freebirds World Burrito share insight on location-based marketing

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to deploying customized location-based marketing.

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Tips for turning a browsing shopper into a buying shopper

Tips for turning a browsing shopper into a buying shopper

Mobile technology strategy, whether it's launching an app or initiating a coupon program, is a bit trickier for some retailers due to regulatory oversight. Yet there are best practices and approaches that can, and do, work when it comes to spurring the browsing consumer into becoming a buying consumer.

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

IoT remains early stage tech in boosting customer experience

IoT remains early stage tech in boosting customer experience

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.

Amazon, Great Clips share advice for developing a best-in-class mobile experience

Amazon, Great Clips share advice for developing a best-in-class mobile experience

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping high quality data.

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to becoming students of human behavior.

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.

Petsmart deploys unique musical experience for pets, owners

Petsmart deploys unique musical experience for pets, owners

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists aimed to enhance the customer experience.

Tips for meeting Generation Z customer expectations

Tips for meeting Generation Z customer expectations

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

Wal-Mart marrying Jet in $3B union

Wal-Mart marrying Jet in $3B union

Wal-Mart is shelling out $3 billion to buy one-year-old Jet, an etailer that had high hopes of knocking Amazon down a bit from its etail perch.

What retailers need to know, and expect, about virtual digital technology

What retailers need to know, and expect, about virtual digital technology

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few reasons, according to research firm Tractica.

Report: Wal-Mart looking to buy etailer Jet for $3B

Report: Wal-Mart looking to buy etailer Jet for $3B

The Wall Street Journal reports the one-year-old Amazon competitor could be bought for $3 billion.

Experts share mobile app strategy, best practices insight

Experts share mobile app strategy, best practices insight

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when it’s a mobile payment experience.

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