Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.
Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.
When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping high quality data.
Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to becoming students of human behavior.
There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy experience. In fact, they're demanding it.
Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists aimed to enhance the customer experience.
Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.
Wal-Mart is shelling out $3 billion to buy one-year-old Jet, an etailer that had high hopes of knocking Amazon down a bit from its etail perch.
Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few reasons, according to research firm Tractica.
The Wall Street Journal reports the one-year-old Amazon competitor could be bought for $3 billion.
If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when it’s a mobile payment experience.
The first half of the year boasted big changes for the retail industry, with beloved brands like Target completely redesigning their store, and the convenience of dollar stores entering the online space. Along with these changes came a few trends that are helpling shape retail this year.
Big name retailers including Container Store and Guess are optimizing on mobile to drive business, boost customer engagement and provide a seamless omnichannel experience.
Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about his company and its involvement with the association and with ICX technologies.
Legal hacks of credit card fees may seem complicated at first, but once understanding the three basic components of payment processing statements, they become as easy as swiping the card.
Pokémon Go is driving consumers to malls, retail shops and business districts as millions of gamers search for characters in the game.
There's a glint of missionary zeal in Jean-Pierre Lacroix's eyes when he talks about the future of store design coming into view on the horizon with an amalgamation of AR, VR and neurometrics.
Retailers must focus on, and capitalize on, the emotional aspect within the customer retail experience. But, to do that, retailers must understand a consumer’s motivation and they must involve real data and predictive intelligence
It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name, H2O+ Beauty, the company is moving in a new direction. Now it's all about ecommerce and marketing innovation.
Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on what's going well with customer experience and what retailers need to do better.