Under Armour, Luxottica share insight on immersive retail innovation

Under Armour, Luxottica share insight on immersive retail innovation

Under Armour and Luxottica may not seem to have much in common at first glance, given their specific retail industry focus. But the athletic performance apparel retailer and the eye wear maker and seller actually have more than a few things in common.

Tips, advice on inspiring innovation in the retail environment

Tips, advice on inspiring innovation in the retail environment

One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive innovation.

Online apparel retailer stitching up a data-driven customer experience

Online apparel retailer stitching up a data-driven customer experience

While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art, science and data to drive its unique business proposition.

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically

Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and "software eats retail."

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

ICX Association honors best interactive customer experience tech at Elevate Awards 2016

The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.

Casper striving to flip mattress industry into new retail realm

Casper striving to flip mattress industry into new retail realm

Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and surrender anytime soon.

10 things retail leaders will take away from the Interactive Customer Experience Summit

10 things retail leaders will take away from the Interactive Customer Experience Summit

The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry events for many reasons.

Omnichannel retailer aims to give beauty industry a complete makeover

Omnichannel retailer aims to give beauty industry a complete makeover

Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do to survive and beat the competition.

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion upstarts aim to flip apparel industry into new customer experience era

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are all focused on providing a unique, customer-centric shopping experience, each is taking its own path to attain the goal.

Ohio ice cream shop launching pad for new overtime regulations

Ohio ice cream shop launching pad for new overtime regulations

VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to strengthen and expand the middle class.

Target innovation chief: Mobile is king, stores a vital asset in customer experience

Target innovation chief: Mobile is king, stores a vital asset in customer experience

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey and how Citi is hurdling obstacles in delivering top-notch customer service and experience.

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is innovating the customer experience.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Infographic: Why Mother's Day is a retailer's dream day

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human element isn’t a focus for the business.

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase experience is not rewarding it can hurt the retailer in more ways than one.

We need your insight, industry predictions for annual trends report

We need your insight, industry predictions for annual trends report

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

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