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Look Back: Top retail customer experience blogs of 2019
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
December 25, 2019 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
2019 was a banner year for Retail Customer Experience readers hungry for insight, best practices, tips and advice from those in the retail customer experience trenches. Contributors with expertise in everything from delivery and AI to digital signage and marketing, and pretty much any other strategy or technology related to CX shared all year.
As our readers may have missed some of the top popular blog posts here's a recap of those that ranked highest in readership and site traffic. One blog, the predictions piece, is definitely worth checking out given 2020 is dawning. Keep an eye out as Retail Customer Experience will be sharing predictions from experts in the first weeks of the new year.
5 technologies primed to transform the grocery shopping experience
Convenience, robots, cashierless — all big trends in the grocery shopping experience in 2019. As Rupal Shah, head of shopper research at Simpson Carpenter shares, the days of consumers trudging around and getting lost in giant food stores is fast becoming a memory. Now it's all about speed and efficiency and emerging technologies, including augmented reality, all of which are making customer demands reality.
Retail isn't dead, it's changing
Despite all the naysayers' cries that retail is dying, Arnold CEO Kiran Smith counters that retail is, in fact, thriving and innovating, and no one should be sounding the death knell. The truth, he believes, is that the retail landscape is evolving and consumer preferences are changing. Advancements in technology, he explains, have allowed consumers to decide how and when they shop and have created ecosystems where frictionless experiences are rewarded more than an assortment of SKUs.
10 customer experience trends to know
Consumers want experiences and retailers need to focus on how customers feel when they engage with your brand, says Caroline L. Aleman, strategic account manager at Spectrio. As she explains, the customer experience makes or breaks a business these days and small issues could be deal-breakers for the customer.
2019 predictions for retailers, technology innovation
As 2020 arrives it's a great time to look back and see if Digimarc CTO Tony Rodriguez was on the mark when he offered his predictions for 2019 a year ago. He seems to have been correct in noting retailers would be changing business processes and focus more on consumer behavior.
3 ways IOT is impacting retail
One of the big buzzwords for 2019 was a big reason Chris Koneneman's blog proved popular with readers: the Internet of Things and how it's playing a role in the retail customer experience. As the senior vice president of strategy at Tangoe Managed Mobility Services points out, three-quarters of retailers already believe IoT will transform retail.
About Judy Mottl
