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Top June reads: 7-Eleven menu boards, where cashier-less fits in, how revived brands can survive
The month of June delivered a wide spectrum of content for Retail Customer Experience readers, from coverage of the ICX Summit to case studies and thought-provoking insight from contributors.
July 2, 2019 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The month of June delivered a wide spectrum of content for Retail Customer Experience readers — from coverage of the ICX Summit to case studies to thoughtful and thought-provoking insight from contributors.
Just in case you missed a day, given June is the month of graduations and school-ending celebrations, here’s a look at the top five stories that captured readers’ attention.
No. 1: Price is nice, but consumers want exceptional customer experience
Suresh Menon, senior vice president and general manager at Master Data Management, Informatica, shares insight on why it isn't all about the buck with today's consumer.
No. 2: 7-Eleven taps menu boards to boost customer experience
Convenience stores need to have an effective advertising strategy to deliver information quickly and effectively to guests. 7-Eleven did this by deploying digital menu boards to directly draw in customers.
No. 3: Cashierless stores? The jury's still out but self-service is coming despite challenges
Are cashier-less stores the future of retail? Exactly how pervasive the concept will become remains uncertain, as demonstrated during a recent panel discussion at the Interactive Customer Experience Summit in Dallas.
No. 4: What revived legacy retail brands need to do to survive
Harry Dewhirst, president, Blis, offers insight on what "revived" brands, such as Toys 'R' Us, need to do to survive.
No. 5: Urban Air CEO: Retail success is all about loving the customer
The secret to retail success, whether it's as a restaurant or entertainment venue, is simple, according to Urban Air Adventure Park CEO and founder Michael Browning. It's about knowing your customer and loving your customer.
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